The unique nature of Ronchi’s products presents a major challenge for ongoing service and support. Historically, they shipped basic service information with the product in pdf form using USB keys—they did not have an online presence. The problem was that any print-based service or parts information became obsolete almost immediately. Any updates required a new shipment of the manual. As a further complication, the information was developed in a legacy desktop publishing system, which meant that any changes required adjustments to the template and page flows.