iQor needed to manage the complexity of processing thousands of jobs per day – for increasingly complex electronic devices – and still deliver high-quality refurbished units that cost less and work as well or better than new products.
We are always pushing ourselves to find better ways to collect, organize, and share the best repair practices.- Chris Hall, Senior Director of global IT solutions
The know-how of our most skilled technicians is hugely valuable. Our leadership wanted to capture that knowledge and automate our test data in ways that could improve performance and reduce costs,” says Hall. “They came to my team to make it a reality.- Chris Hall, Senior Director of global IT solutions
Building a knowledgebase and automating activities is allowing us to share the expertise of a small number of master technicians with a large number of frontline workers- Chris Hall, Senior Director of global IT solutions