To improve customer satisfaction and service costs for its high-end microscopes, ZEISS needed a solution to more quickly diagnose equipment issues and increase uptime.
Our customers were impressed with the service. They loved that it enabled us to proactively detect and fix issues before they were impactful.~ Dr. Christian Schwindling, Product Owner, ZEISS Predictive Service
One of our missions is increasing service efficiencies while expanding our service contracts. If we can deliver the best and fastest service to our customers, we make our high-end contracts more attractive to them.~ Dr. Christian Schwindling, Product Owner, ZEISS Predictive Service