Today, field service departments incur many challenges which include high service level agreement requirements requiring larger service teams. Customers require more uptime and a higher quality of service, which results in overall increased service costs and a reduction of margins. Factoring in worker shortage and differing technician experience, field service organizations are facing these challenges daily. PTC’s service technology portfolio drives service transformation, resulting in improved efficiency, revenue growth, and reduced service costs.
By optimizing field service operations, organizations can both maximize customer uptime and satisfaction while lowering service costs by reducing on-site technician calls. Minimize dispatches and maximize first-time-fix-rates through predictive service and remote expert support, along with the consolidation and remote delivery of real time data, service history, and AR-enhanced work instructions.
Maximize customer uptime
With real-time data, service levels and financial performance are improved. Time-based maintenance becomes condition-based maintenance and predictive maintenance programs can detect issues before they become real problems and allow resolution at optimal schedules and cost.
Minimize technician dispatches
Increase first-time-fix-rates by understanding issue root-causes in advance, so technicians arrive with needed parts, documentation, work instructions, and training.
Maximize service revenue
Service revenues can be maximized in several ways: Commonly, organizations can increase the efficiency and the speed of their service models to this end. More recently, new service business models are being adopted with the benefit of increased profitability and revenues..
PTC’s service optimization solution provides the perfect mix of technologies to reduce the cost of service and help accelerate the productivity and efficiency of service technicians.
With advanced analytics and real-time visibility into the health of your products, you will know exactly what is wrong, why it went wrong, and ensure your technician has the right parts and procedures to fix the problem—sometimes before it happens. And, with remote software content management you can minimize how often technicians even need to be dispatched, keeping costs down and reducing the number of technicians necessary to service your assets.
But, when you do need to train new technicians, augmented reality helps with onboarding and continuous on-the-job training. From 3D, step-by-step instructions to over-the-shoulder guidance and expert knowledge capture—you can ensure your workers have the information they need to fix things the first time, every time.
Successful equipment suppliers take the first step in IIoT by connecting and monitoring their products with the option to expand beyond remote condition monitoring. At the same time, service organizations are encouraged to examine the improvements that can be made with AR. Both technologies offer significant benefits, providing proven ROIs via cost savings, improved service and support, and higher margins. Dive deeper to learn where to start quickly with a proven initiative, build knowledge and skills, and plan the next initiatives and beyond based on early success and intelligence.
Implement and scale service-optimizing solutions with out-of-the-box applications and a robust industrial IoT platform.
See how augmented reality can help you transfer knowledge and expertise from skilled service workers to new hires.
See how Chalk helps service teams collaborate at any time, from anywhere, to solve problems.
Improve service operations, increase customer satisfaction, and unlock value through service using the IoT and AR.
