Remote AR Assistance for Improved Service

Use industrial AR to improve service effectiveness and accelerate skill development—while elevating customer satisfaction and reducing costs.

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Empower Your Service Teams with Augmented Remote Assistance

Bring your frontline employees and subject matter experts together with augmented reality solutions to resolve issues more effectively and efficiently on the floor and in the field.

AR Solutions for Service

Using AR in Field Service to Reduce Service Costs

Service leaders face significant challenges that prevent efficiency and drive-up service costs like the skilled labor shortage, increasing product complexity, and growing customer demands. To combat this, forward-thinking leaders are leveraging augmented reality to provide technicians with a better way to access the information and resources they need. Read this e-book to discover how to reduce service costs by using AR in field service.

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Bring Your Employees Together With AR Solutions

As products become more complex and seasoned employees age out of the workforce, providing frontline employees with access to expertise on the job is critical. Industrial organizations are heeding the call and equipping field technicians and factory operators alike with augmented remote assistance, enabling them to engage with subject matter experts and resolve issues together in real time. Get the e-book to see how.

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Upskill Service Technicians With AR Training

To ensure service technicians are trained and up to date on complex product portfolios, many organizations have begun supplementing traditional training with new innovative methods of onboarding and upskilling employees.

This video explores how an industrial leader, Atlas Copco, supplemented traditional training with augmented 3D visualizations of equipment and exploded depictions of components to provide technicians with a deeper understanding of their machines. By leveraging AR, their technicians were trained faster, retained more, and got personalized hands-on training without an instructor present.

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