Connected Field Service Improves First-Time Fix Rate

Empower Technicians to Shorten Mean Time to Repair

It’s imperative for field service organizations to eliminate blind dispatches and increase first time fix rate, both to reduce dispatch costs and improve their field service productivity. When you give your technicians the right tools for success, they can optimize call planning, reduce truck rolls, and tackle any challenge they may face in the field. Enable remote diagnostics, ensure service parts are on hand, and provide access to off-site expert assistance to accelerate mean time to repair. Using PTC tools for technician efficiency, our customers achieve:

Up to a

92%

First-time Fix Rate

Up to

30%

Less Unscheduled Downtime

Up to

83%

Less Time Spent On-Site

Up to

50%

Faster Technician Training

Up to

47%

More Effective Preventative Maintenance

Consult a PTC Expert

Harness the power of smart connected products e-book

Reduce mean time to resolve by 20% - 83%

Using smart connected products, it’s possible to maximize results with minimal resources at minimal cost.

Read this e-book to discover how to gain significant efficiencies among other benefits.

Harness the Power of SCP

Revolutionize Your Approach to Field Service Productivity

Technicians are on the frontlines of your service organization. Ensure they have the training, tools, and data to succeed.

Improving service efficiency requires bringing your field technicians’ skills and preparedness to the next level. Are they sufficiently trained? Do they have advanced data visibility into the nature of a service call? Do they have the parts they need to be dispatched? Will they have the resources and data to resolve issues quickly on their first visit? Empower your technicians with field service productivity solutions that help manage and control incidents, optimize call planning and on-site reactivity, and improve first-time fix rate.

Technician Training

Reduce Truck Rolls

Improve Workforce Productivity

Optimize Service Dispatches

Technician Training

Ensure service technicians are ready to expertly handle on-site challenges safely and efficiently. Equip frontline workers with the knowledge they need through augmented work instructions and expert procedural guidance, or enable end customers and field technicians to connect with off-site experts to keep first-time fix rates high.

Improve Training

Reduce Truck Rolls

Accelerate mean time to repair and improve first time fix rate by enabling field service technicians with remote diagnostics, predictive maintenance, and service parts management—eliminating the need for additional truck rolls.

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Improve Workforce Productivity

Making the right digital investment in your existing talent can offer huge returns. Enable your most valuable asset—your frontline workers—with the tools they need to maximize efficiency.

Increase Productivity

Optimize Service Dispatches

Provide key insights service technicians need before the trucks roll, so they're equipped with everything they need to complete fixes the first time they're on site. See how augmented reality and industrial IoT technology innovations are empowering service organizations to save time, reduce costs, and increase customer satisfaction.

Read the E-book