Empower Technicians to Shorten Mean Time to Repair

It’s imperative for field service organizations to eliminate blind dispatches and increase first time fix rate, both to reduce dispatch costs and improve their field service productivity. When you give your technicians the right tools for success, they can optimize call planning, reduce truck rolls, and tackle any challenge they may face in the field. Enable remote diagnostics, ensure service parts are on hand, and provide access to off-site expert assistance to accelerate mean time to repair. Using PTC tools for technician efficiency, our customers achieve:

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First-time Fix Rate

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Less Unscheduled Downtime

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Less Time Spent On-Site

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Faster Technician Training

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More Effective Preventative Maintenance