PTC Trust Center

AI Features in PTC's licensed products and services include engineered or machine-based systems that can, for a given set of objectives, generate outputs such as predictions, recommendations, or decisions influencing real or virtual environments. AI Features are designed to help to:

• Advise – e.g., provide instant access to knowledge;
• Assist – e.g., support users by completing steps within workflows; and
• Automate – e.g., execute entire workflows.

Yes. PTC has implemented measures reasonably designed to support compliance with applicable laws and regulations relevant to its AI features. PTC maintains a documented AI governance and risk management program informed by the NIST AI Risk Management Framework (RMF) key principles for trustworthy AI, including principles relating to fairness, bias, security, and safety.

No. PTC does not use customer data to train any AI models without the customer's express prior written consent. PTC's large language model providers also do not use customer data to train their AI models.

No. PTC's AI Features do not commingle customer data with data from other customers or with PTC's internal data. Customer Data is logically isolated in per-tenant environments.

AI Features in PTC’s products do not expose customer data to publicly available or "open" third-party AI models. Where PTC integrates third-party foundational models (e.g., Azure OpenAI), these are accessed through secure, enterprise-grade API connections within PTC's controlled environment.

Yes. PTC may collect and use anonymized, aggregated or de-identified technical usage data, telemetry, logs, metrics and metadata to operate, maintain, secure and improve services and AI features. Such usage data does not identify any customer or individual and does not expose customer data.

Certain PTC AI Features are powered by pre-trained large language models (LLMs) hosted on Microsoft Azure OpenAI. PTC integrates these models into its products through secure, enterprise-grade API connections within PTC's controlled environment.

PTC retains the right to add, remove, or substitute third-party AI models, including in response to changes in law, regulatory guidance, contractual obligations, or technical feasibility.

No. PTC does not develop, train, fine-tune, modify, or host the underlying GPAI model. In the cases where an AI Feature is powered by a third-party LLM, PTC integrates the model via API and acts as a deployer of the GPAI model.

To the extent PTC products fall within the broad definition of "AI system," they qualify as "certain AI systems" (limited risk). PTC's AI Features do not fall within the scope of high-risk AI systems as defined in the EU AI Act (Regulation (EU) 2024/1689).

Customers' own downstream applications (i.e., what they build or deploy using PTC's tools) may independently fall under high-risk categories under the AI Act. Such classification obligations are the customer's responsibility.

PTC operates in a dual role depending on the nature of the AI Feature:

As a deployer, PTC does not develop, fine-tune, or modify the underlying foundational model beyond the threshold that would trigger reclassification as a GPAI model provider under the European Commission's Guidelines.