We may collect and process the following Personal Information about you:
In general, we will only process Personal Information where the processing is in our legitimate interests or required to perform a contract with you or an Organization. We use Personal Information in the following ways:
If you are an applicant for a job or for engagement by PTC, we use Personal Information about you to determine your suitability for employment, job assignments and responsibilities in accordance with our Job Applicant Privacy Statement.
If you are a PTC employee, we use Personal Information about you for various employment-related purposes, primarily relating to establishing and managing our employment relationship with you. Please refer to our Employee Privacy Notice Statement that is available on The Hub.
We are interested in your views, and we value feedback, and we may therefore set up notice boards, newsgroups, community feedback sites, email systems, forum facilities and/or chat rooms on our sites. Any information that you disclose via such facilities will be used in accordance with the terms of service for the particular forum and in the absence of such terms of service, this Policy. However, we can of course not control and be responsible for other parties' use of the Personal Information which you make available to them through such facilities and otherwise on our sites. We encourage you to be careful about what Personal Information you share in this way.
We will only use and share Personal Information in ways that are relevant for the purposes for which the information was collected or subsequently authorized by you.
We may transfer or disclose Personal Information to other third parties who agree to process such Personal Information in accordance with our instructions and provide appropriate technical and organizational security measures. Such third parties may include:
It is PTC's policy to never sell your information for commercial gain.
If you use a PTC product or Service with an account provided by an Organization you are affiliated with, such as your work, that Organization can:
If you lose access to your work or school account (in event of change of employment, for example), you may lose access to products and the content associated with those products.
PTC’s products and Services are primarily intended for use by organizations such as businesses. If your Organization provides you with access to PTC products, your use of the PTC products is subject to your Organization's policies, if any. You should direct your privacy enquiries, including any requests to exercise your data protection rights, to your Organization's administrator. When you use collaborative features in PTC Services, other users in your network may see some of your activity. PTC is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this Privacy Statement.
When you use a PTC product or Service provided by your organization, PTC’s processing of your personal data in connection with that product is governed by a contract between PTC and your Organization. PTC processes your Personal Information to provide the product or Service to you and your Organization.
For more information about how PTC processes Personal Information when registered users use our products and Services, please see the PTC SaaS and Mobile App Privacy Statement.
Whenever you submit requests for more information or Services from us, you may opt out of entering certain fields. However, such decision may affect our ability to provide what you have requested. You can opt out from receiving marketing messages (email, phone, or SMS) by clicking on the “Unsubscribe” link that’s included or by contacting your PTC account executive. Such opt-out will not extend to Services announcements or transactional or relationship messages. Please let us know during a telemarketing call that you do not want to be called again for marketing purposes.
PTC is a global company headquartered in the United States, and as such, your Personal Information may be processed in the United States or accessed from anywhere in the world. If you are visiting any of our sites or communicating electronically with us, various communications will necessarily result in a transfer of information across international boundaries. Accordingly, by visiting any of our website, using our Services and/or communicating electronically with us (including the in the process of our providing information, software, or Services to you or your Organization), your Personal Information may be processed in a country other than the one in which you reside.
PTC endeavors to apply suitable safeguards to protect the privacy and security of your Personal Information and to use it only consistent with your relationship with PTC and the practices described in this Privacy Statement. PTC provides for appropriate safeguards by entering binding, standard data protection clauses, enforceable by individuals in the EEA and the UK. PTC also enters into data processing agreements and standard contractual clauses with its vendors and other service providers with whom we may share Personal Information, or who may support PTC in its business operations or in providing Services, whenever feasible and appropriate.
Please see PTC Cybersecurity and Data Privacy Addendum—Section 9 for more information relating to the International Transfer of Personal Information when PTC is processing Personal Information on behalf of an Organization.
We will take reasonable steps to ensure the Personal Information we process is reliable, accurate, complete, and current for its intended use. You are responsible for the accuracy of all Personal Information you provide to us. We will use reasonable efforts to maintain the accuracy and integrity of the Personal Information we obtain and update as appropriate. We will take reasonable steps to ensure that Personal Information is reliable for its intended use.
We take the security of your information seriously. We have internal policies (such as our Cybersecurity Policies) and controls in place to ensure that your Personal Information is not lost, accidentally destroyed, misused, or disclosed. All of your data will therefore be held securely and processed only by those who use your data for the purposes for which it was collected, or you have otherwise authorized. Please see PTC’s Trust Center for more information about PTC’s cybersecurity practices.
You are responsible for keeping all access credentials, such as your username and password required to access our Services, confidential. Your password must not be shared with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. We have put in place procedures to deal with any suspected cybersecurity breach, and we will notify you and any applicable regulator of a suspected breach where we are legally required to do so. Although we have security measures in place to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our websites. Any transmission is at your own risk.
We will conduct periodic internal compliance audits of our relevant privacy practices to verify adherence to this Privacy Statement. We invite you to raise any concerns that you may have about the way we process your Personal Information by contacting us as described below.
We commit to resolve questions and complaints about your privacy and the collection or processing of your Personal Information. Individuals who believe that PTC, or any of its Affiliates, is not complying with the terms of this Privacy Statement can contact PTC’s Global Data Privacy Officer, as set out in Section 17 below.
PTC’s OpenDoor reporting platform also provides telephone numbers to call if you would prefer to speak with someone. All reports made through our OpenDoor platform are handled in the strictest confidence.
We will answer any questions and investigate any concerns or complaints. We will do our best to internally resolve any complaints or disputes brought to our attention regarding the use and disclosure of Personal Information.
PTC regards software piracy as the crime it is, and we view offenders accordingly. We do not tolerate the unlawful use of PTC software products, and we pursue those who do so using all legal means available, including public and private surveillance resources. As part of these efforts, PTC utilizes information monitoring and scouring technologies to obtain and transmit information on unauthorized use of software. Such information may be transferred and processed in a country other than the one where the software is being used or accessed. If you are using an unauthorized or unlicensed copy of our software, cease using it immediately and contact PTC to obtain a legally licensed copy. By using an unauthorized or unlicensed copy of PTC software, you should be aware that PTC will collect, use, and transfer Personal Information internationally for the purposes of identifying users of such software. This Personal Information may include online identification such as IP address, MAC address, and geolocation. PTC has a legitimate interest in protecting its intellectual property rights and preventing the unlawful use of its products and Services. For more information, please see Reporting Suspected Piracy of PTC Software.
Except where our products or Services are being used for educational purposes in a school or college context, our sites are not directed to children younger than age thirteen (13) or under the age of sixteen (16) in the European Union (EU). We do not knowingly collect Personal Information from children under these ages on any of our sites, and we will delete any such information later determined to be from such young person, unless we have received consent to collect such Personal Information from the child’s parent or guardian or someone with parental authority. In the event a parent or guardian believes their child has provided Personal Information to PTC and wishes that Personal Information to be removed or corrected, please contact PTC as described below.
For more information about the collection and use of Personal Information relating to users of our Educational Services and other PTC products made available as part of a program directed to school or college users of our products or Services, please see the PTC Privacy Statement for Children’s Personal Information and Onshape Education Plans.
Our sites may from time to time contain links to and from the websites of our authorized resellers, business partners, industry forums, and analysts, or to other sites that are relevant to our products and Services. Additionally, for some of the functions within our websites, we link to or use third-party suppliers, for example, when you visit a page with embedded videos or links to YouTube or SlideShare. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Information to these websites.
In certain circumstances, if you reside in certain jurisdictions, you may exercise the rights available to you under applicable data protection laws as follows:
We respond to all requests we receive from individuals wishing to exercise their Personal Information protection rights in accordance with applicable Personal Information protection laws.
To exercise your rights, please contact us by using the information in Section 17 below. Your Personal Information may be processed in responding to these rights. We try to respond to all legitimate requests within one month, unless otherwise required by law, and will contact you if we need additional information from you in order to honor your request or verify your identity. Occasionally it may take us longer than a month, taking into account the complexity and number of requests we receive.
Some Users may update their user settings, profiles, Organization settings, and event registrations by logging in to their accounts and editing their settings or profiles.
Where we process Personal Information submitted by or for an Organization that has purchased our products or Services, we may process such Personal Information as a processor on behalf of our customer (and affiliates), who is the controller of the Personal Information. If we are processing your Personal Information on behalf of a PTC customer and you wish to exercise any rights you may have under applicable data protection laws, please contact the Organization.
We retain your Personal Information for as long as necessary to achieve the purpose for which your Personal Information was originally collected, such as to provide you with the Services you have requested, or to meet our legitimate business purposes such as maintaining and improving our Services, complying with legal obligations, resolving disputes, and enforcing our agreements. The specific retention periods may vary depending on the type of Personal Information and the purpose for which it was collected. Once your Personal Information is no longer required, we will securely delete or anonymize it in a manner that ensures your privacy is protected.
For Personal Information collected about you in the EU/EEA, UK, and other relevant jurisdictions, our basis for processing is the following:
The California Consumer Privacy Act (CCPA) (as amended by the California Privacy Rights Act) requires businesses to disclose whether they sell or share Personal Information. As a business covered by the CCPA, we do not sell Personal Information. We may share Personal Information (in the form of identifiers and internet activity information) with third-party advertisers for purposes of targeting advertisements on non-Salesforce websites, applications, and Services. In addition, we may allow third parties to collect Personal Information from our sites or Services if those third parties are authorized service providers that have agreed to our contractual limitations as to their retention, use, and disclosure of such Personal Information, or if you use our Websites or Services to interact with third parties, or direct us to disclose your Personal Information to third parties.
California law requires that we detail the categories of Personal Information that we disclose for certain “business purposes,” such as to service providers that assist us with securing our Services or marketing our products, and to such other entities as described in Sections 5 and 6 of this Privacy Statement.
We process and disclose the following categories of Personal Information for our business purposes:
California law grants state residents’ certain rights, including the rights to know and access specific types of Personal Information, to learn how we process Personal Information, to request deletion of Personal Information, to request correction of Personal Information, to opt out of sharing your Personal Information for third-party advertising purposes, and not to be denied goods or Services for exercising these rights.
For information on how to exercise your rights, please refer to Section 12 of this Privacy Statement. We may need to verify your identity and place of residence before completing your rights request.
This Privacy Statement may be amended from time to time. Any changes we may make to our Privacy Statement in the future will be posted on this page and, where appropriate, notified to you by email. When amendments are made, we will revise the "last updated" date at the top of this Privacy Statement.
If you have any questions or concerns about our use of your Personal Information or this Privacy Statement, please contact us using the following details:
The Global Data Privacy Officer
121 Seaport Boulevard, Boston MA 02201
Attn: Compliance Department – Privacy
International contact telephone numbers are available on PTC’s OpenDoor website.
If you are a resident of a European Union member state or Switzerland, you also have the right to seek assistance from the Data Protection Authorities (DPAs). Click here for EU DPA or click here for the Swiss Federal Data Protection and Information Commissioner.