For PTC’s SaaS or online products, including Onshape and Vuforia Chalk, it is necessary for PTC to collect and process certain Personal Information relating to the User. When using a SaaS Service, the following categories of Personal Information will be collected:
PTC does not collect Personal Information from children or students for commercial purposes. Where an account has been set up by a School on behalf of a student or child, Personal Information will be shared with the School to enable the School to administer the account and monitor progress in the use of the Educational Services.
PTC’s Educational Services will process a User’s Personal Information solely for the purpose of providing and improving the Educational Services. This will include:
The processing of Personal Information also enables a School’s account administrator to configure and administer access and permissions within the Educational Services and to enable tasks to be assigned, monitored, and graded, etc.
In the normal course of providing the Educational Services, no one from PTC will have access to any Personal Information. However, in certain circumstances and at the request of the User and/or account administrator, a PTC technical support engineer may access Personal Information in order to provide assistance.
School Account Administrators will have access to all data entered into the Educational Services by the School’s Users. A School account administrator is also able to configure certain Educational Services, such as Onshape Education, to enable collaboration in which case certain Personal Information may be made available to teachers and other Users within the School as determined by the administrator.
A User or an Educational Services Administrator has control over when Personal Information relating to a User account is deleted. To ensure that Personal Information is not stored longer than required for the purpose for which it was originally collected, User account data will be deleted five (5) years after an account was last accessed, if not deleted earlier by the User or the Educational Service Administrator.
Comments and notes made by a User that may be associated with a shared design will persist with the design or drawing and may be deleted by the School Administrator only.
A student, parent, or legal guardian of a student may request access to a student’s Personal Information, student-created content, the correction of any erroneous information, or the deletion of the Student’s account from the Educational Services. To do so, a written request should be sent to the support team for the Educational Services in question or firstname.lastname@example.org (or email@example.com for enquiries relating to Onshape). The request must include the User’s name, email address, and details of the relationship between the requester and the User. PTC will require verification of the requester’s identity, proof of relationship, and verification of parental rights of the student where the request is not made by the student directly. More information concerning a User’s rights with regard to their Personal Information can be found on PTC’s Privacy Statement.
We reserve the right to change this Children’s Personal Information Privacy Statement from time to time and at our sole discretion. We will alert you that changes have been made by indicating in the Children’s Personal Information Privacy Statement the date it was last updated. When you use the Educational Services, you are accepting the current version of this Children’s Personal Information Privacy Statement as posted at that time.
If you have any questions or concerns about our use of your Personal Information or this Children’s Personal Information Privacy Statement, please contact us using the following details:
The Global Data Privacy Officer
121 Seaport Boulevard, Boston MA 02201
Attn: Compliance Department – Privacy
International contact telephone numbers are available on PTC’s OpenDoor website.