Augmented Reality (AR) Remote Assistance
Unfamiliar equipment and complicated repairs don’t have to delay quality service. AR remote assistance enables seamless teamwork between on-site technicians and remote experts.
What is augmented reality (AR) remote assistance?
AR remote assistance is innovative “see-what-I-see" technology that mimics the experience of over-the-shoulder support, enabling experts to help technicians virtually when they can’t be together in person. AR helps users clarify complex machinery and instructions through digital annotations on their physical environment.
How does augmented reality remote assistance work?
Augmented reality remote assistance is made possible by advanced computer vision technology, which enables users to draw annotations that “stick” to the physical environment—even as the user moves around. With an on-site technician and an off-site expert, using AR remote assistance provides more visual context than a traditional phone or video call—plus security, multi-expert sessions, and other key capabilities.
Why is AR remote assistance important?
Shifting employment trends
As employment trends shift, more and more “digital natives” are entering the workforce. This new generation of employees expects to see innovative technologies in the manufacturing workplace. Additionally, trends toward remote work highlight the need for tools that connect technicians and experts who might be spread out across the globe.
Improve productivity and efficiency
Giving technicians access to expertise while in the field ensures they have a productive conversation with clear digital annotations over the physical equipment, helping them solve problems faster. This also eliminates the need to send an expert on-site with every new technician.
Meet customer expectations
AR remote assistance helps field service organizations avoid prolonged downtime for their customers and ensure high service quality, both of which contribute to a great service experience and improve customer satisfaction.
AR remote assistance business applications
Enable field technicians
With AR, field technicians will always have access to real-time expert guidance wherever they are. Whether the equipment is in a potentially dangerous location, the technician has an urgent question, or they simply need support with a routine repair, AR provides technicians with access to experts and the visual context they need to finish their tasks efficiently, correctly, and safely.
Improve customer service
Setup and commissioning
Case studies
Learn how PTC customers improve collaboration, increase service efficiency, and maximize service quality with augmented reality remote assistance.
PTC’s AR remote assistance solution
Vuforia Chalk is PTC’s augmented reality remote assistance solution for real-time collaboration and problem-solving.