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Vuforia Chalk: Remote Assistance Powered by Augmented Reality

Bring your technicians and multiple experts together for real-time problem-solving and collaboration.

Communicate. Collaborate. Get it done.

Discover augmented reality-based remote assistance and quickly scale problem-solving guidance, support, and expertise to your factory operations and service teams. Vuforia Chalk combines advanced AR collaboration tools with real-time video communications to connect a field technician with an expert so that they can both see and discuss the situation at hand. Technicians and experts can draw digital annotations on a mobile screen or desktop that accurately stick to 3D physical objects in the real world, allowing the expert to guide the technician through a process, step-by-step.

 

   

 
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AR collaboration tools that drive value, fast

Vuforia Chalk makes augmented reality widely available and quickly accessible. Leverage the devices already in your employees’ pockets to enable better remote assistance and accelerate AR’s time to value in your enterprise.

Simple and intuitive
Multi-Expert Sessions
Leading computer vision technology
Digital annotations that stick
Safe and secure information

Simple and intuitive

Download the Vuforia Chalk mobile app from public app stores, or get started with the Chalk web app without installing or integrating any software. Make your first call the same day you download with minimal setup and training time.

Multi-Expert Sessions

Include up to five participants in a single Chalk session to resolve your frontline problems quickly, effectively, and remotely. Facilitate real-time collaboration across the enterprise by connecting multiple tiers of expert support over a shared view of the problem at hand.

Leading computer vision technology

Chalk marries Vuforia’s powerful computer vision and real-time audio/video into a single application, enabling experts and technicians to collaborate more effectively from remote locations. Bring together AR and “see-what-I-see” remote assistance to keep employees connected, even when they can’t be in the same place at the same time.

Digital annotations that stick

Vuforia Chalk’s 3D environment mapping allows annotations and on-screen markup to “stick” to objects in the physical world, even as your technicians move around in their environment. Enable better communication between users with precise, highly accurate annotations that demonstrate clear and effective instructions and procedural guidance.

Safe and secure information

Vuforia Chalk’s video, audio, and images are encrypted end-to-end and no content is ever saved or stored on a cloud or server. A leading software-as-a-service (SaaS) solution hosted and delivered by Amazon Web Services, Chalk also has attained SOC2 Type I attestation.

Enable expert guidance anytime, anywhere

Chalk helps industrial enterprises rapidly scale the knowledge of service experts and operations technicians using the mobile devices they have today.

 

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REDUCE COSTLY TIME ON SITE

Fix, repair, and resolve issues more quickly by enabling frontline workers with real-time AR support from your most experienced team members. Eliminate unnecessary travel costs and costs associated with repeat visits.

IMPROVE UPTIME AND EFFICIENCY

Reduce downtime and accelerate problem resolution by connecting your field technicians and customers to experts who can guide and mentor them through troubleshooting and repair processes.

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INCREASE SAFETY AND COMPLIANCE

Keep field technicians safe as they maintain hazardous machinery and work environments by enabling experts to mark up a technician’s live view with callouts pointing to specific details, dangers, or steps to take to avoid errors and accidents.

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ENABLE CUSTOMER SELF-SERVICE

Reduce customer downtime by empowering your customers to resolve on-site issues themselves. Connect your customers directly with the expert help they need to troubleshoot and resolve issues, fast.

Universal device support

Streamline your remote assistance capabilities with access to a multitude of devices that make it easier for frontline workers and remote experts to collaborate and drive better outcomes.

  • Chalk for Mobile

    Get your workforce started with AR today using an application designed to work with mobile devices and tablets already deployed in the field.


    Apple IOS App Store

    iOS 13 or later

    Supported Devices 

     

    iPhone SE 2020, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPad (5th generation, 6th generation and 7th generation), 9.7-inch iPad Pro, 10.5-inch iPad Pro, iPad Air (3rd generation, 4th generation, and 5th generation), iPad Mini (5th and 6th generation),
    iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone 12, iPhone 12 Mini, iPhone 12 Pro, iPhone 12 Pro Max, 11 -inch iPad Pro (1st generation, 2nd generation and 3rd generation), 12.9 -inch iPad Pro (2nd generation, 3rd generation, 4th generation and 5th generation)
    Google Play Store

    Android 8.0 or later

    Supported Devices 

     

    Google Pixel 1, Google Pixel 2, Google Pixel 3, Samsung Galaxy S8/S8+, Samsung Galaxy S9/S9+, Samsung Galaxy Note 8, Samsung Galaxy Note 9, Samsung Galaxy Note 10+ (including 5G and Note 10 Lite models), Samsung Galaxy Note 10 (including 5G models), Samsung Galaxy S20 Ultra (including 5G models), Samsung Galaxy S20+ (including 5G models), Samsung Galaxy S20 (including 5G models), Samsung Galaxy Tab S4, Samsung Galaxy A8/A8+, Samsung Galaxy S10, Samsung Galaxy S10e, Samsung Galaxy S10+, Samsung Galaxy A40, Samsung Galaxy A50, Samsung Galaxy A70, Samsung Tab S3, Samsung Galaxy S21, Samsung Galaxy S21 Plus, Samsung Galaxy S21 Ultra, and Samsung Galaxy S22 and more coming soon!

    Starting with Chalk for Android v3.0 (Mar 2020) - Android tablets and phones we have not been able to verify first-hand can still use Chalk in an Audio/Video-only mode while allowing you to enable Full AR mode to verify compatibility yourself.

     

     
    If you have a device you are interested in us verifying and supporting - let us know on our Vuforia Chalk Community site.

    Language Support

    • Chalk standard user interface designed for English-reading users
    • Chalk user-entered data can be stored and presented back in local languages




  • Chalk for Desktop

    Browser Support

    • Google Chrome (MacOS and Windows) – 64-bit version
    • Microsoft Edge - Chromium (Windows) BETA

    Language Support

    • Chalk standard user interface designed for English-reading users
    • Chalk user-entered data can be stored and presented back in local languages

  • Chalk for RealWear

    • Accessible through RealWear Foresight Cloud or direct download from PTC Software Downloads

    Supported Devices

    • RealWear HMT-1 and HMT-1Z1

    Language Support

    • Chalk standard user interface designed for English-reading users
    • Chalk user-entered data can be stored and presented back in local languages

  • Chalk Admin Center

    Accessible under https://admin.vuforiachalk.com

    Browser Support

    • Google Chrome (MacOS and Windows)
    • Apple Safari (MacOS)
    • Mozilla Firefox (MacOS and Windows)
    • Microsoft Edge - Chromium (Windows) BETA
    • Microsoft Internet Explorer 11 (Windows)

    Language Support

    • Chalk standard user interface designed for English-reading users
    • Chalk user-entered data can be stored and presented back in local languages


Case Studies

Henkel

Henkel facilitates seamless knowledge transfer across their manufacturing production teams using Vuforia Chalk

Read Case Study

Toyota Motor Corp

Toyota enables improved communication across teams with Vuforia's remote assistance tool

Read Case Study

Howden

Howden enhances customer support across the globe with augmented remote assistance

Read Case Study

BID Group

BID Group streamlines service operations and improves customer experiences with Vuforia Chalk

Read Case Study

Rockwell Automation

Rockwell Automation keeps customer’s production schedule moving during critical time using Vuforia Chalk

Read Case Study
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Quotation Mark

We wanted to focus on what we were good at. So, we wanted focus on providing the equipment expertise. We didn’t want to have to do any software development or worry about hardware requirements. So, a product like Vuforia Chalk—which doesn't even require us to do any installation on our end—makes it so attractive to deploy and so simple to scale up within the business."

Graeme Russell
Data-Driven Advantage at Howden

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Already a Customer?

 

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Get started with a free 30-day trial of Vuforia Chalk.

Provide expert support at scale with AR remote assistance

Discover how Vuforia Chalk can scale across your enterprise with key features like:

  • Unlimited AR-enabled video calls
  • Multi-expert sessions
  • Unique Connect Codes that make starting calls quick and easy
  • Centralized user management and a company user directory for direct connections
  • Chalk for desktop support for remote experts
  • Admin dashboard and analytics
  • 24/7 technical support
  • Single sign-on capabilities
*Vuforia Chalk access is free for 30 days after the account has been provisioned. There is no obligation to purchase a subscription once the free access period ends.


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