Vuforia Chalk Augmented Reality (AR) Remote Assistance

Communicate. Collaborate. Get it done.

Discover augmented reality-based remote assistance and quickly scale problem-solving guidance, support, and expertise to your factory operations and service teams. Vuforia Chalk combines advanced AR collaboration tools with real-time video communications to connect a field technician with an expert so that they can both see and discuss the situation at hand. Technicians and experts can draw digital annotations on a mobile screen or desktop that accurately stick to 3D physical objects in the real world, allowing the expert to guide the technician through a process, step-by-step.

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AR collaboration tools that drive value, fast

Vuforia Chalk makes augmented reality widely available and quickly accessible. Leverage the devices already in your employees’ pockets to enable better remote assistance and accelerate AR’s time to value in your enterprise.

Simple and intuitive

Download the Vuforia Chalk mobile app from public app stores, or get started with the Chalk web app without installing or integrating any software. Make your first call the same day you download with minimal setup and training time.

Multi-expert sessions

Include up to five participants in a single Chalk session to resolve your frontline problems quickly, effectively, and remotely. Facilitate real-time collaboration across the enterprise by connecting multiple tiers of expert support over a shared view of the problem at hand.

Leading computer vision technology

Chalk marries Vuforia’s powerful computer vision and real-time audio/video into a single application, enabling experts and technicians to collaborate more effectively from remote locations. Bring together AR and “see-what-I-see” remote assistance to keep employees connected, even when they can’t be in the same place at the same time.

Digital annotations that stick

Vuforia Chalk’s 3D environment mapping allows annotations and on-screen markup to “stick” to objects in the physical world, even as your technicians move around in their environment. Enable better communication between users with precise, highly accurate annotations that demonstrate clear and effective instructions and procedural guidance.

Safe and secure information

Vuforia Chalk’s video, audio, and images are encrypted end-to-end and no content is ever saved or stored on a cloud or server. A leading software-as-a-service (SaaS) solution hosted and delivered by Amazon Web Services, Chalk also has attained SOC2 Type I attestation.

Enable expert guidance anytime, anywhere

Chalk helps industrial enterprises rapidly scale the knowledge of service experts and operations technicians using the mobile devices they have today.

Reduce costly time on site

Fix, repair, and resolve issues more quickly by enabling frontline workers with real-time AR support from your most experienced team members. Eliminate unnecessary travel costs and costs associated with repeat visits.

Improve uptime and efficiency

Reduce downtime and accelerate problem resolution by connecting your field technicians and customers to experts who can guide and mentor them through troubleshooting and repair processes.

Increase safety and compliance

Keep field technicians safe as they maintain hazardous machinery and work environments by enabling experts to mark up a technician’s live view with callouts pointing to specific details, dangers, or steps to take to avoid errors and accidents.

Enable customer self-service

Reduce customer downtime by empowering your customers to resolve on-site issues themselves. Connect your customers directly with the expert help they need to troubleshoot and resolve issues, fast.

Universal device support

Streamline your remote assistance capabilities with access to a multitude of devices that make it easier for frontline workers and remote experts to collaborate and drive better outcomes.

Chalk for Mobile

Get your workforce started with AR today using an application designed to work with mobile devices and tablets already deployed in the field.

iOS 15 or later

Supported Devices

iPhone SE (2nd generation and 3rd generation), iPhone 8, iPhone 8 Plus, iPad (5th generation, 6th generation and 7th generation), 9.7-inch iPad Pro, 10.5-inch iPad Pro, iPad Air (3rd generation, 4th generation, and 5th generation), iPad Mini (5th and 6th generation), iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone 12, iPhone 12 Mini, iPhone 12 Pro, iPhone 12 Pro Max, 11 -inch iPad Pro (1st generation, 2nd generation, 3rd generation and 4th generation), 12.9 -inch iPad Pro (2nd generation, 3rd generation, 4th generation, 5th generation and 6th generation), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro and iPhone 15 Pro Max

Android 9.0 or later

Supported Devices

Google Pixel 3, Samsung Galaxy S9/S9+, Samsung Galaxy Note 9, Samsung Galaxy Note 10+ (including 5G and Note 10 Lite models), Samsung Galaxy Note 10 (including 5G models), Samsung Galaxy S20 Ultra (including 5G models), Samsung Galaxy S20+ (including 5G models), Samsung Galaxy S20 (including 5G models), Samsung Galaxy Tab S4, Samsung Galaxy A8/A8+, Samsung Galaxy S10, Samsung Galaxy S10e, Samsung Galaxy S10+, Samsung Galaxy A40, Samsung Galaxy A50, Samsung Galaxy A70, Samsung Tab S3, Samsung Galaxy S21, Samsung Galaxy S21 Plus, Samsung Galaxy S21 Ultra, Samsung Galaxy S22, Samsung Galaxy S23, Samsung Galaxy S23+, Samsung Galaxy S23 Ultra, Samsung Galaxy S24 and Samsung Galaxy S24+

If you have a device you are interested in us verifying and supporting - let us know on our Vuforia Chalk Community site.

Language support

Chalk standard user interface designed for English-reading users
Chalk user-entered data can be stored and presented back in local languages

Chalk for Desktop

Accessible under https://vuforiachalk.com

Browser support

Google Chrome (MacOS and Windows) – 64-bit version
Microsoft Edge - Chromium (Windows) BETA

Language support

Chalk standard user interface designed for English-reading users
Chalk user-entered data can be stored and presented back in local languages

Chalk for RealWear

Accessible through RealWear Foresight Cloud or direct download from PTC Software Downloads

Supported devices

RealWear Navigator 500 and Navigator 520

Language support

Chalk standard user interface designed for English-reading users
Chalk user-entered data can be stored and presented back in local languages

Chalk Admin Center

Accessible under https://vuforiachalk.com/admin

Browser support

Google Chrome (MacOS and Windows)
Apple Safari (MacOS)
Mozilla Firefox (MacOS and Windows)
Microsoft Edge - Chromium (Windows) BETA

Language support

Chalk standard user interface designed for English-reading users
Chalk user-entered data can be stored and presented back in local languages

PTC: #1 in Quadrant's 2024 AR Assessment

PTC Vuforia has been recognized as the leading AR solution in the market for the fourth consecutive year by Quadrant. In their analysis of 11 AR solution providers, PTC achieved the highest scores for Customer Impact and Technology Excellence. Read the full report to find out why PTC Vuforia is the best choice for your organization.

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