iWarranty – Warranty Management Software

Product Registration

Cost-effective way to manage registrations. The registration is web based and eliminates manual administrative processes while improving the accuracy of the data.

Service Contracts

Streamlines pricing, quoting, administration, profit analysis of extended warranty, maintenance and service contracts.

Customer Support

Capture all Customer calls and generate a Service Order to initiate a repair. Create and maintain Technical Solutions for your knowledge base.

Warranty Claims

Enables online claims entry, uploading of claims from service systems. Automatic claims validation using extensive business rules, claims review and processing.

Parts Return

Set up return requests, automatically determines when parts need to be returned and creates Return Material Authorizations (RMAs).

Service Orders

Comprehensive service management system that proactively and collaboratively manages service center operations, and cost controls for repair handling.

Supplier Recovery

Enables a collaborative environment that maximizes the opportunity for claiming warranty cost and sharing repair information with business partners and suppliers.

Warranty Analytics

Captures and analyzes warranty and service outcomes to identify causes of any warranty, service and quality issues.

Parts Ordering

Create and manage service parts orders that have been received, initiated during the Warranty Claim process or service activity.