Warranty Management Drives Service Innovation and Product Quality
Warranty management is an untapped opportunity for many manufacturers and service organizations to drive enhanced customer value, new revenues, and product innovation.
This IDC Technology Spotlight highlights how manufacturers must enhance capabilities to support warranty management to improve service execution and product innovation with the goal of delivering more value to customers, newer paths to revenue, and greater visibility for suppliers, dealers, and internal teams.
PTC’s approach to solution planning, implementation and adoption minimizes risk, accelerates time to value—helping you keep warranty costs down and maximize returns on your investments. iWarranty offers industry-leading analytics to proactively detect issues and anticipate service needs, minimizing risk and allowing you to spend more time on improving customer value, profits, and revenue.
iWarranty offers industry-leading analytics to proactively detect issues and anticipate service needs, minimizing risk and allowing you to spend more time on improving customer value, profits, and revenue.PTC iWarranty 5.1 Has Now Released:
Sheila Brennan, Program Manager of Aftermarket and Service Strategies at IDC, shares key research findings, recommendations and vendor assessments within the warranty management and warranty analytics market space.
Our approach defines and manages warranty processes in a product context, allowing you to capture and analyze product and warranty data across the install base. This complete performance and service history enables continuous improvements for service planning, engineering and quality.
Cost-effective way to manage registrations. The registration is web based and eliminates manual administrative processes while improving the accuracy of the data.
Streamlines pricing, quoting, administration, profit analysis of extended warranty, maintenance and service contracts.
Capture all Customer calls and generate a Service Order to initiate a repair. Create and maintain Technical Solutions for your knowledge base.
Enables online claims entry, uploading of claims from service systems. Automatic claims validation using extensive business rules, claims review and processing.
Set up return requests, automatically determines when parts need to be returned and creates Return Material Authorizations (RMAs).
Comprehensive service management system that proactively and collaboratively manages service center operations, and cost controls for repair handling.
Enables a collaborative environment that maximizes the opportunity for claiming warranty cost and sharing repair information with business partners and suppliers.
Captures and analyzes warranty and service outcomes to identify causes of any warranty, service and quality issues.
Create and manage service parts orders that have been received, initiated during the Warranty Claim process or service activity.