In the IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2019-2020 Vendor Assessment, PTC was named a leader due to being a proven provider of end-to-end capabilities.
PTC Warranty and Contract Management automates warranty chain processes to optimize product and warranty performance. This is achieved by standardizing warranty coverage and business rules, and then managing warranty claims, returns and supplier recovery centrally. The closed-loop feedback enables manufacturers to take feedback directly from the field to enable timely and continual product improvement, thereby reducing future warranty costs.
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