Transform the End-to-End warranty lifecycle. Win in the aftermarket.
Automate warranty processes
Increase aftermarket revenues and profits
Improve field technician efficiency & customer experience
Reduce revenue leakage & fraud
Learn how to overcome today’s warranty challenges
- High warranty cost and lower service revenue due to inefficient warranty processes
- Low warranty reimbursements recovered from suppliers
- Inefficient product return process causes delays in returns
- Need to track manufacturer & OEM service status of recall campaigns from start to finish
- Inadequate inspection processes result in poor product quality & high warranty costs
- Delays in ordering of parts & lack of visibility of orders requires manual processing and tracking
- Erroneous claims being submitted & unnecessary repairs processed due to lack of systematic rules to validate correct part claims
What's new in Warranty 5.5?
This release is focused on product improvements in addition to a great mix of new features with issue resolutions. A key highlight is the upgrade to the core element of the system architecture, which will allow greater flexibility for configurative forms but also enhance the customer experience in look and feel.
New features
- Configurable form for Product Registration and RMA Screens
- Implementation of Cache Busting
- Cross Site Scripting Protection using Nonces for better security protection
- Attachments with PTC Warranty can now use drop and drag and attach more than one file at a time
- A new Dashboard for System Administrators to view actives user counts
Core improvements
These features enhance the user experience and improve the efficiency processing performance, such as:
- Core User Interface Uplift: Function Menu, User Toggle and Main Home Page
- Dashboard Handling Improvements
- Page Resize Handling for different size of screens
- Look and feel of Product Registration and RMA page look using the new configurable forms implementation
- Dashboard responsiveness and how the data is retrieved to increase efficiency
- Update to Claim Comments viewing to give easier viewing access on the claim notes
- RMA Hyperlinks added to the RMA inspection forms to improve accessibility between forms
- Configuration of the usage of Labor Overtime within the claim form
- Inclusion of the Additional Claim information data elements within the Model Claim batch data process
PTC warranty and ServiceMax join forces
Growing a profitable service business requires building multiple flexible and sophisticated warranty and extended warranty programs.
IDC technology spotlight – innovation is driving disruption
Warranty management is an untapped opportunity for many manufacturers and service organizations to drive enhanced customer value, new revenues, and product innovation.
An SFGSM analysts take – strategies for GrowthSM
State of warranty chain management for 2018 and Beyond! The global warranty services community is reflecting a return to growth and profitability.
The importance of SLM in the digital thread
Warranty management is a key component PTC’s comprehensive SLM solution portfolio. Follow along to learn more about the value that SLM brings to complete the digital thread.