iWarranty – Warranty Management Software

Gain a strategic view of product and service knowledge with Best-in-Class Warranty Management Software. Find out how you can minimize risk, accelerate time to value, and ensure maximum return on your investments.

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Warranty and Contract Management Today

PTC’s approach to solution planning, implementation and adoption minimizes risk, accelerates time to value—helping you keep warranty costs down and maximize returns on your investments. iWarranty offers industry-leading analytics to proactively detect issues and anticipate service needs, minimizing risk and allowing you to spend more time on improving customer value, profits, and revenue.

What’s New In iWarranty

iWarranty offers industry-leading analytics to proactively detect issues and anticipate service needs, minimizing risk and allowing you to spend more time on improving customer value, profits, and revenue.

PTC iWarranty 5.0 Has Now Released:

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Analyst Perspective: IDC MarketScape Warranty Vendor Assessments

Sheila Brennan, Program Manager of Aftermarket and Service Strategies at IDC, shares key research findings, recommendations and vendor assessments within the warranty management and warranty analytics market space.

Increase Revenue and Improve Customer Value

Our approach defines and manages warranty processes in a product context, allowing you to capture and analyze product and warranty data across the install base. This complete performance and service history enables continuous improvements for service planning, engineering and quality.

White Paper

6 Steps to Better Warranties and Contracts for Increased Customer Value.

White Paper

Analyst Perspective - Strategies for Growth Analyst Take: State of Warranty Chain Management (WCM) for 2018 – and Beyond!

Analyst Report

IDC's Warranty Vendor Assessment - A quantitative and qualitative assessment of the capabilities and strategies of key warranty vendors

iWarranty Features and Benefits

  • Product Registration

    Cost-effective way to manage registrations. The registration is web based and eliminates manual administrative processes while improving the accuracy of the data.

  • Service Contracts

    Streamlines pricing, quoting, administration, profit analysis of extended warranty, maintenance and service contracts.

  • Customer Support

    Capture all Customer calls and generate a Service Order to initiate a repair. Create and maintain Technical Solutions for your knowledge base.

  • Warranty Claims

    Enables online claims entry, uploading of claims from service systems. Automatic claims validation using extensive business rules, claims review and processing.

  • Parts Return

    Set up return requests, automatically determines when parts need to be returned and creates Return Material Authorizations (RMAs).

  • Service Orders

    Comprehensive service management system that proactively and collaboratively manages service center operations, and cost controls for repair handling.

  • Supplier Recovery

    Enables a collaborative environment that maximizes the opportunity for claiming warranty cost and sharing repair information with business partners and suppliers.

  • Warranty Analytics

    Captures and analyzes warranty and service outcomes to identify causes of any warranty, service and quality issues.

  • Parts Ordering

    Create and manage service parts orders that have been received, initiated during the Warranty Claim process or service activity.

Additional Resources

Contact a PTC Warranty Expert

Contact Us

Webinar: 2018 Trends
Latest Market Trends for Warranty Management – Session 1

Warranty Chain Conference
PTC iWarranty is exhibiting at the Warranty Chain Management Conference in Orlando, March 12-14, 2019

iWarranty - Datasheet

Best-in-class warranty management and analytics software

iWarranty – Release Notes 

Release 5.0 contains new features, process improvements, and software corrections.