Service businesses are plagued by ineffective and uncoordinated issue diagnostics, resulting in unnecessary technician dispatches or parts returns and a high rate of “no fault found". The PTC Service Knowledge and Diagnostics solution features connected interactive diagnostics that automates issue diagnostics and enables remote diagnostics of smart, connected products (SCP) with an intelligent knowledge base system.
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Using PTC Service Knowledge and Diagnostics to improve service delivery in the automotive industry.
Increased service call and dispatch avoidance by 20+ percent.
Reduced diagnostic steps per call by 40 percent.
Improved resolution time by 20-75 percent.
Reduced service and warranty costs.
Enabled real-time sharing of new solutions
Improved equipment up-time.
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