Remote Condition Monitoring

Prevent downtime. Increase customer satisfaction. Reduce dispatches and maximize first-time-fix rates—Remote condition monitoring will transform your service business with IIoT enabled visibility.

The past few years have brought about big changes in the service operations landscape. Gatepoint Research has compiled the latest trends and challenges facing the industry in their Trends in Service Operations report linked below.

What is remote condition monitoring?

Remote condition monitoring automatically tells service teams when installed equipment is not operating to specification or needs attention. Knowing how deployed products are performing in real time, service can be scheduled based on the equipment’s needs—rather than on the calendar—and even before the customer knows there is an issue. This information enables service, sales, and engineering teams to understand the use and performance of the equipment they design, support, and place in the field.

How does it work?

Remote condition monitoring is accomplished by harnessing IIoT (industrial internet of things) and AR (augmented reality) technologies to connect to equipment at remote locations. This allows for the ability to accumulate real-time data, combine that data with other “contextual” information (such as setpoints, specifications, etc.) and analyze it to automatically develop actionable insights. Examples of those actions include generating alarms and alerts, initiating a service ticket, or pushing data to another system, such as a quality management system.

Benefits of Remote Condition Monitoring

Remote condition monitoring offers proven benefits for the entire organization. For the service team and their customers, reducing asset downtime, providing up-to-the-minute insights on asset performance, and improving the critical first-time-fix rate KPIs (Key Performance Indicators) are vitally important. The data stream from remote condition monitoring is valuable to sales and engineering, too. Knowing how well your products are working and how they are being used informs both R&D and sales strategies.



Reduce Asset Downtime

Know in real-time how equipment is performing in the field and address issues before they become downtime problems. Remote condition monitoring can send early warnings letting service teams be proactive, not reactive.



Improve Asset Monitoring Efficiency

Asset performance is important to many stakeholders—not just service. Engineering can verify that designs perform to spec, sales gets customer usage data, and end users know their investments are effective and efficient.


Improve First-Time-Fix Rates

With remote condition monitoring, get advance notice of customer issues before they escalate. Use real-time data to plan the call at a convenient time and fix it right the first time.

How do IIoT and remote condition monitoring work together?

IIoT is changing the nature of products and the service delivery model

Remote monitoring your equipment and tapping into that data is the essential and proven first step in using IoT technologies to improve service opportunity, customer satisfaction, and reduce service costs.

Reduce field service costs
Predictive maintenance
Real-time data
Machine diagnostics
Service revenue

Reduce field service costs

Discover how field service organizations can reduce costs by minimizing truck rolls, warranty claims, and inventory by moving to a remote service and predictive maintenance model.

Predictive maintenance

Improve uptime by up to 30% and allow for multiple procedures to be scheduled at once by detecting problems before they happen.

Real-time data

Having real-time visibility into how your processes, people, and products function is key to improving efficiency, safety, service, compliance, and reducing downtime.

Machine diagnostics

Run remote machine diagnostics to gain up to 92% in first-time-fix-rates.

Service revenue

Maximize service revenue and boost service profitability by 50%.

Remote condition monitoring for industrial machine builders

Discover how out-of-the-box remote monitoring for industrial machine builders can help you meet demand.

More for Industrial Machine Builders

Improve your service delivery model


Buyer’s Guide: Seven Keys to Improving Service with the IoT

How can you ensure a successful connected-service strategy? Find out how to improve service with remote condition monitoring in this infographic from Tech-Clarity and then explore the buyer’s guide to discover the 7 key steps to transforming field service through IoT condition-based monitoring.

Get the Buyer’s Guide


Infographic: Why Service Leaders are Moving to Remote Condition Monitoring

Ensure your customers are achieving fast, reliable service where asset performance leads to higher CSAT (Customer Satisfaction) rates and overall success.

Discover More


Why service leaders need to take advantage of IIoT remote condition monitoring

Remote condition monitoring is a proven step to reducing the number of dispatches service teams execute. That lowers the cost-of-service delivery, improves customer uptime, shortens mean time to repair or resolve, and reduces “no problem found” calls. Make that happen and watch your CSAT scores soar!

Enhance the end user experience
Predict failures before they happen
Implement cost effective and resilient service strategies
Increase reliability in the field
Lead with innovation rather than follow
Industrial companies’ connected equipment with sensors and PLCs improves OEE and quality. Help your customers make the most of their investments--reaching new levels of uptime and productivity.
For Caterpillar, ensuring equipment uptime is safety- and mission-critical. Find out how they optimize their service to intelligently predict and prevent downtime—before it happens.
Remote service is transforming outcome-based healthcare by helping to prevent and solve issues remotely, enabling customers with self-service, and equipping technicians with remote diagnostics to improve first-time-fix rates.
Flowserve was able to reduce unplanned maintenance costs and emergency work orders while at the same time enhancing equipment availability and efficiency.
Three key dangerous phrases can stop your digital initiatives before they can even start. Check this video to learn what to watch for when exploring IoT, and how your peers address those issues.

Remote Condition Monitoring Case Studies

BID Group: Industry-wide digital innovation at scale

Digital transformation of sawmills? Learn how BID Group uses IIoT and AR to change the wood processing industry, simultaneously improving their customers’ operations and their own.

Find Out More

Elekta: Advancing connected service and product offerings

Elekta now resolves 20% of service issues remotely, reducing costs and delivering improved equipment uptime and reliability that supports uninterrupted care and improved clinical outcomes.

Discover How

Zeiss: Focusing on service excellence

Learn how Zeiss designed their remote condition monitoring program to quickly diagnose equipment issues and increase system uptime. By moving from reactive to predictive maintenance, they have significantly improved their mean-time-to-repair.

Learn How They Did It

Howden: Accelerating digital transformation in the face of disruption

Howden uses remote condition monitoring, remote support, and predictive maintenance to reduce service costs, improve technician efficiency and improve customer satisfaction.

Read the Full Story
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Speaking of Service Podcast

Interested in learning more about service? Tune into the Speaking of Service podcast to hear from experts in the field on the impact of digital transformation on remote service capabilities. Find out how other service organizations have tapped into their existing data to reduce costs, increase productivity, heighten customer satisfaction, and more.

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