How does it work?
Remote condition monitoring is accomplished by harnessing IIoT (industrial internet of things) and AR (augmented reality) technologies to connect to equipment at remote locations. This allows for the ability to accumulate real-time data, combine that data with other “contextual” information (such as setpoints, specifications, etc.) and analyze it to automatically develop actionable insights. Examples of those actions include generating alarms and alerts, initiating a service ticket, or pushing data to another system, such as a quality management system.
Benefits of Remote Condition Monitoring
Remote condition monitoring offers proven benefits for the entire organization. For the service team and their customers, reducing asset downtime, providing up-to-the-minute insights on asset performance, and improving the critical first-time-fix rate KPIs (Key Performance Indicators) are vitally important. The data stream from remote condition monitoring is valuable to sales and engineering, too. Knowing how well your products are working and how they are being used informs both R&D and sales strategies.
Reduce Asset Downtime
Know in real-time how equipment is performing in the field and address issues before they become downtime problems. Remote condition monitoring can send early warnings letting service teams be proactive, not reactive.
Improve Asset Monitoring Efficiency
Asset performance is important to many stakeholders—not just service. Engineering can verify that designs perform to spec, sales gets customer usage data, and end users know their investments are effective and efficient.
Improve First-Time-Fix Rates
With remote condition monitoring, get advance notice of customer issues before they escalate. Use real-time data to plan the call at a convenient time and fix it right the first time.
How do IIoT and remote condition monitoring work together?
IIoT is changing the nature of products and the service delivery model
Remote monitoring your equipment and tapping into that data is the essential and proven first step in using IoT technologies to improve service opportunity, customer satisfaction, and reduce service costs.
Improve your service delivery model
Buyer's guide: Improving service with remote condition monitoring
How can you ensure a successful connected-service strategy? Tech-Clarity’s buyer’s guide can help you implement innovative monitoring capabilities.
Infographic: Why service leaders are moving to remote condition monitoring
Ensure your customers are achieving fast, reliable service where asset performance leads to higher CSAT (Customer Satisfaction) rates and overall success.
Why service leaders need to take advantage of IIoT remote condition monitoring
Remote condition monitoring is a proven step to reducing the number of dispatches service teams execute. That lowers the cost-of-service delivery, improves customer uptime, shortens mean time to repair or resolve, and reduces “no problem found” calls. Make that happen and watch your CSAT scores soar!
Remote Condition Monitoring Case Studies
Learn more about remote condition monitoring
Need more information? Check the resources below for more information on remote condition monitoring.
