BID Group: Industry-wide digital innovation at scale
Digital transformation of sawmills? Learn how BID Group uses IIoT and AR to change the wood processing industry, simultaneously improving their customers’ operations and their own.
Find Out MoreHow does it work?
Remote condition monitoring is accomplished by harnessing IIoT (industrial internet of things) and AR (augmented reality) technologies to connect to equipment at remote locations. This allows for the ability to accumulate real-time data, combine that data with other “contextual” information (such as setpoints, specifications, etc.) and analyze it to automatically develop actionable insights. Examples of those actions include generating alarms and alerts, initiating a service ticket, or pushing data to another system, such as a quality management system.
Benefits of Remote Condition Monitoring
Remote condition monitoring offers proven benefits for the entire organization. For the service team and their customers, reducing asset downtime, providing up-to-the-minute insights on asset performance, and improving the critical first-time-fix rate KPIs (Key Performance Indicators) are vitally important. The data stream from remote condition monitoring is valuable to sales and engineering, too. Knowing how well your products are working and how they are being used informs both R&D and sales strategies.
Reduce Asset Downtime
Know in real-time how equipment is performing in the field and address issues before they become downtime problems. Remote condition monitoring can send early warnings letting service teams be proactive, not reactive.
Improve Asset Monitoring Efficiency
Asset performance is important to many stakeholders—not just service. Engineering can verify that designs perform to spec, sales gets customer usage data, and end users know their investments are effective and efficient.
Improve First-Time-Fix Rates
With remote condition monitoring, get advance notice of customer issues before they escalate. Use real-time data to plan the call at a convenient time and fix it right the first time.
How do IIoT and remote condition monitoring work together?
IIoT is changing the nature of products and the service delivery model
Remote monitoring your equipment and tapping into that data is the essential and proven first step in using IoT technologies to improve service opportunity, customer satisfaction, and reduce service costs.
Remote Condition Monitoring for Industrial Machine Builders
Discover how out-of-the-box remote monitoring for industrial machine builders can help you meet demand.
Improve your service delivery model
Buyer's guide: Improving service with remote condition monitoring
How can you ensure a successful connected-service strategy? Find out how to improve service with remote condition monitoring in this infographic from Tech-Clarity and then explore the buyer’s guide to help you implement innovative monitoring capabilities.
Infographic: Why service leaders are moving to remote condition monitoring
Ensure your customers are achieving fast, reliable service where asset performance leads to higher CSAT (Customer Satisfaction) rates and overall success.
Why service leaders need to take advantage of IIoT remote condition monitoring
Remote condition monitoring is a proven step to reducing the number of dispatches service teams execute. That lowers the cost-of-service delivery, improves customer uptime, shortens mean time to repair or resolve, and reduces “no problem found” calls. Make that happen and watch your CSAT scores soar!
Industrial companies’ connected equipment with sensors and PLCs improves OEE and quality. Help your customers make the most of their investments--reaching new levels of uptime and productivity.
For Caterpillar, ensuring equipment uptime is safety- and mission-critical. Find out how they optimize their service to intelligently predict and prevent downtime—before it happens.
Remote service is transforming outcome-based healthcare by helping to prevent and solve issues remotely, enabling customers with self-service, and equipping technicians with remote diagnostics to improve first-time-fix rates.
Flowserve was able to reduce unplanned maintenance costs and emergency work orders while at the same time enhancing equipment availability and efficiency.
Three key dangerous phrases can stop your digital initiatives before they can even start. Check this video to learn what to watch for when exploring IoT, and how your peers address those issues.
Remote Condition Monitoring Case Studies
Speaking of Service Podcast
Interested in learning more about service? Tune into the Speaking of Service podcast to hear from experts in the field on the impact of digital transformation on remote service capabilities. Find out how other service organizations have tapped into their existing data to reduce costs, increase productivity, heighten customer satisfaction, and more.
Learn more about remote condition monitoring
Need more information? Check the resources below for more information on remote condition monitoring.
