What is remote condition monitoring?
Remote condition monitoring automatically tells service teams when installed equipment is not operating to specification or needs attention. Knowing how deployed products are performing in real time, service can be scheduled based on the equipment’s needs—rather than on the calendar—and even before the customer knows there is an issue. This information enables service, sales, and engineering teams to understand the use and performance of the equipment they design, support, and place in the field.
How does it work?
Remote condition monitoring is accomplished by harnessing IIoT (industrial internet of things) and AR (augmented reality) technologies to connect to equipment at remote locations. This allows for the ability to accumulate real-time data, combine that data with other “contextual” information (such as setpoints, specifications, etc.) and analyze it to automatically develop actionable insights. Examples of those actions include generating alarms and alerts, initiating a service ticket, or pushing data to another system, such as a quality management system.
How do IIoT and remote condition monitoring work together?
IIoT is changing the nature of products and the service delivery model
Remote monitoring your equipment and tapping into that data is the essential and proven first step in using IoT technologies to improve service opportunity, customer satisfaction, and reduce service costs.
Reduce field service costs
Discover how field service organizations can reduce costs by minimizing truck rolls, warranty claims, and inventory by moving to a remote service and predictive maintenance model.
Predictive maintenance
Improve uptime by up to 30% and allow for multiple procedures to be scheduled at once by detecting problems before they happen.
Real-time data
Having real-time visibility into how your processes, people, and products function is key to improving efficiency, safety, service, compliance, and reducing downtime.
Machine diagnostics
Run remote machine diagnostics to gain up to 92% in first-time-fix-rates.
Remote condition monitoring for industrial machine builders
Discover how out-of-the-box remote monitoring for industrial machine builders can help you meet demand.
Infographic: Why Service Leaders are Moving to Remote Condition Monitoring
Ensure your customers are achieving fast, reliable service where asset performance leads to higher CSAT (Customer Satisfaction) rates and overall success.
Why service leaders need to take advantage of IIoT remote condition monitoring
Enhance the end user experience
Industrial companies’ connected equipment with sensors and PLCs improves OEE and quality. Help your customers make the most of their investments--reaching new levels of uptime and productivity.
Predict failures before they happen
For Caterpillar, ensuring equipment uptime is safety- and mission-critical. Find out how they optimize their service to intelligently predict and prevent downtime—before it happens.
Implement cost effective and resilient service strategies
Remote service is transforming outcome-based healthcare by helping to prevent and solve issues remotely, enabling customers with self-service, and equipping technicians with remote diagnostics to improve first-time-fix rates.
Increase reliability in the field
Flowserve was able to reduce unplanned maintenance costs and emergency work orders while at the same time enhancing equipment availability and efficiency.
Lead with innovation rather than follow
Three key dangerous phrases can stop your digital initiatives before they can even start. Check this video to learn what to watch for when exploring IoT, and how your peers address those issues.
Remote Condition Monitoring Case Studies
Speaking of Service Podcast
Interested in learning more about service? Tune into the Speaking of Service podcast to hear from experts in the field on the impact of digital transformation on remote service capabilities. Find out how other service organizations have tapped into their existing data to reduce costs, increase productivity, heighten customer satisfaction, and more.