Remote condition monitoring automatically tells service teams when installed equipment is not operating to specification or needs attention. Knowing how deployed products are performing in real time, service can be scheduled based on the equipment’s needs—rather than on the calendar—and even before the customer knows there is an issue. This information enables service, sales, and engineering teams to understand the use and performance of the equipment they design, support, and place in the field.
How does it work?
Remote condition monitoring is accomplished by harnessing IIoT (industrial internet of things) and AR (augmented reality) technologies to connect to equipment at remote locations. This allows for the ability to accumulate real-time data, combine that data with other “contextual” information (such as setpoints, specifications, etc.) and analyze it to automatically develop actionable insights. Examples of those actions include generating alarms and alerts, initiating a service ticket, or pushing data to another system, such as a quality management system.
Benefits of Remote Condition Monitoring
Remote condition monitoring offers proven benefits for the entire organization. For the service team and their customers, reducing asset downtime, providing up-to-the-minute insights on asset performance, and improving the critical first-time-fix rate KPIs (Key Performance Indicators) are vitally important. The data stream from remote condition monitoring is valuable to sales and engineering, too. Knowing how well your products are working and how they are being used informs both R&D and sales strategies.
Reduce Asset Downtime
Know in real-time how equipment is performing in the field and address issues before they become downtime problems. Remote condition monitoring can send early warnings letting service teams be proactive, not reactive.
Improve Asset Monitoring Efficiency
Asset performance is important to many stakeholders—not just service. Engineering can verify that designs perform to spec, sales gets customer usage data, and end users know their investments are effective and efficient.
Improve First-Time-Fix Rates
With remote condition monitoring, get advance notice of customer issues before they escalate. Use real-time data to plan the call at a convenient time and fix it right the first time.
How do IIoT and remote condition monitoring work together?
IIoT is changing the nature of products and the service delivery model
Remote monitoring your equipment and tapping into that data is the essential and proven first step in using IoT technologies to improve service opportunity, customer satisfaction, and reduce service costs.
Improve uptime by up to 30% and allow for multiple procedures to be scheduled at once by detecting problems before they happen.
Why service leaders need to take advantage of IIoT remote condition monitoring
Remote condition monitoring is a proven step to reducing the number of dispatches service teams execute. That lowers the cost-of-service delivery, improves customer uptime, shortens mean time to repair or resolve, and reduces “no problem found” calls. Make that happen and watch your CSAT scores soar!
Enhance the end user experience
Predict failures before they happen
Implement cost effective and resilient service strategies
Increase reliability in the field
Lead with innovation rather than follow
Industrial companies’ connected equipment with sensors and PLCs improves OEE and quality. Help your customers make the most of their investments--reaching new levels of uptime and productivity.
Remote service is transforming outcome-based healthcare by helping to prevent and solve issues remotely, enabling customers with self-service, and equipping technicians with remote diagnostics to improve first-time-fix rates.
Learn how Zeiss designed their remote condition monitoring program to quickly diagnose equipment issues and increase system uptime. By moving from reactive to predictive maintenance, they have significantly improved their mean-time-to-repair.
Discover the ThingWorx Industrial IoT Solutions Platform
Explore the IIoT with ThingWorx
ThingWorx offers all the capabilities needed to extract value from smart, connected products and operations. With IIoT applications and solutions built on a market-leading technology platform, ThingWorx is the best IoT choice for companies serious about industrial innovation.
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