What do bicycles, motorcycles, tractors, agricultural machinery, cars, trucks, and airplanes all have in common? Among other things, the tire continues to be the only component that contacts the ground. And while tires only move things from point A to B, they also play a critical role in many areas. Did you ever consider how smart these tires could and really should be, considering the critical role they play in safety and fuel efficiency? Today, we speak with two experts in the field: Kamakshya Prusti and Abhinav Deep Saxena from Bosch Software and Digital Solutions, who will explain why we must make ourselves familiar with the huge potential there is for the tire of the future that is right on our doorstep.
How do we go back and uplift our security environments that are already operational with products that are already out in the market? There is an opportunity to use existing integration with PTC´s ThingWorx, as an example, which can be expanded by taking into account the initial product design all the way through to servicing products in the field. The digital and physical worlds are a closed loop and that's pretty powerful! Today, we welcome Harald Fiedler, Director of Integrated Product Quality and Cybersecurity at FUJIFILM Sonosite, to tell us about its journey and how it raised the security bar.
AI has become a buzzword that is used each and every day in a variety of different contexts. What about when it comes to field service organizations—is AI really just enhanced machine learning? We have brought in an expert in the field—James Penney, Chief Technology Officer at Device Authority, to share his experience and give us an overview of where AI and machine learning stand today.
Field service organizations are constantly monitoring and paying attention to devices in the field. So we are increasingly seeing security as a core feature within our products, as opposed to it being a necessary evil. At PTC, we are invested in security and today we are speaking with our partner, Tyler Gannon, Vice President Product Marketing and Strategic Alliances, Iot/OT Security at Device Authority, to discuss the whole area of security and how Device Authority views security in terms of its customers.
We asked a number of LiveWorx attendees to describe the barriers facing field service organizations when scaling their digital transformation projects, like security, the aging workforce, and more. Hear their perspectives from Chris Wolff when she sits with Anthony Moffa. Hear from attendees from bioMérieux, Bell and Howell, and Harpak Ulma.
As the market continues to evolve, field service organizations must continue to invest in more advanced solutions capable of acting with greater autonomy to improve productivity. In this episode, we speak with leading expert Kate Leggett from Forrester on what to expect from service innovation and market direction in 2024 for. Kate will also explore why companies need better access to more field asset data that can be readily shared with other enterprise systems and delve into more utilization of artificial intelligence and machine learning technologies to predict future issues and resolve remotely while improving the customer experience.
We asked a number of LiveWorx attendees about the value-based service their organizations currently receive, or expect to receive, over the next 12 to 24 months for their digital transformation projects. Listen to Chris Wolff and Anthony Moffa discuss this topic, specifically about how to drive service value and how our LiveWorx attendees from bioMérieux, Bell and Howell, and Harpak Ulma answered.
Unplanned downtime is the enemy of efficient service, and when technicians are forced to react rather than predict, the resulting services is expensive, inefficient, and unsustainable over time and potentially harmful to customer relationships. Therefore, IOT predictive maintenance needs be top of mind for all field service organizations and the greater eco system.
In this episode of Speaking of Service, Mohan Gatta, Managing Partner, Service Lifecycle Management, Tata Consultancy Services (TCS), joins host Chris MacDonald, AI and Analytics expert, to share his perspectives on the need for predictive maintenance within the field service organization, what he experiences with customers, and how those learnings can in turn drive greater returns for other customers.
On this episode of Speaking of Service, VP of Strategic Partnerships at PTC Chris Wolff’s guest is John Ragsdale, Researcher and VP of Technology Ecosystems at Technology Services Industry Association (TSIA), to discuss progressive technology in service.
The world of service is more exciting than ever with advanced capabilities like remote resolutions. However, many industries still rely on their own technology. The focus now is on companies using emerging AI capabilities to benefit from smarter solutions such as predicting issues and understanding patterns.
In this episode of Speaking of Service, Aly Pinder, Research Vice President, Worldwide Aftermarket Services Strategies, IDC, speaks with Chris Wolff, VP of Strategic Partnerships at PTC, on his thoughts around how sustainability supports the field service world and drives value to the customer.
Field service organizations have been contributing to sustainability efforts long before sustainability was cool. What’s new is the view on how teams on the ground make better decisions to improve service and support greater sustainability efforts.
In this episode of Speaking of Service, Chris Wolff, VP of Strategic Partnerships at PTC, and Martina Stefanon, Business Development Manager IMA Digital at IMA Group, discuss IMA Group’s IoT customer journey and business model—a state-of-the-art predictive maintenance and real-time monitoring service.
IMA Group, a key player in the packaging industry's IoT sector, uses PTC's Service Optimization Solutions to bring about a significant change in the IoT customer journey and business model. Chris talks with Martina about her visionary marketplace for algorithms.
On this episode of Speaking of Service, Chris Wolff, VP of Strategic Partnerships at PTC, is joined by Howard Heppelmann, Divisional Vice President of PTC’s IoT Business, to discuss Howard’s perspectives on the service market, particularly PTC’s commitment to service.
McKinsey & Company analyzed 30 industries and found that the average earnings before interest and taxes (EBIT) margin for aftermarket services was 25%, while new equipment sold had a margin of 10%. PTC prioritizes service and aims to bring value to customers’ service strategies.
In this episode of Speaking of Service, Chris Wolf, VP of Strategy Partnership, chats with Jim Brown, President of Tech-Clarity, about his service market research and his perspectives on field service and current developments.
Service transformation is necessary in current economic conditions. Profitability and asset longevity are crucial. Leaders can build on early efforts and apply lessons learned to drive repeatable value. Those who have not started may face competition from more mature organizations.
On this episode of Speaking of Service, Chris Wolf, VP of Strategy Partnership, talks with John Carroll, CEO and Founder of The Service Council™, about how he sees the current stage of field service and what are the predictions for the future and what should field service organizations look out for.
Companies now view field service and operations differently due to the current economic environment. Service has become a profit center instead of a cost center. What is the current state of field service, what does the future hold, and what should field service organizations be paying attention to?
On this episode of Speaking of Service, VP of Strategic Partnerships Chris Wolff’s guest is Marco Zeller, Director, Remote Service & Io(M)T, Karl Storz, who discusses how Karl Storz, and other original equipment manufacturers, look for systems that offer the latest software updates for improved uptime, compliance, and cybersecurity. These systems must also provide operating rooms with fast value. Karl Storz ensures equipment safety and innovation to enhance patient outcomes.
On this episode of Speaking of Service, Chris Wolf, VP of Strategy Partnership, is joined by Jeffrey Miller, director of Digital Performance Management at Calypso, to speak on the topic of condition-based maintenance and how companies in the industrial sector can learn from military and defense when it comes to service operations.
Condition-Based Maintenance Plus (CBM+) is a US Department of Defense effort to enhance military asset readiness. The Naval Sea Systems Command (NAVSEA) has stated that proper execution of CBM+ guarantees timely and cost-effective maintenance, leading to improved operational availability. The industrial sector can learn from the military and defense's demonstrated success in this area.
On this episode of Speaking of Service, Chris Wolff, VP of Strategic Partnerships, talks to Anthony Moffa, Senior Director of Smart Connected Products at PTC, about how companies can make the most out of their connected service strategies.
Companies must implement a strategy to connect their products to achieve desired value quickly and also reduce total cost of ownership, while getting faster time to value. The focus is no longer on why, whether, or if, but on how to start and speed up the process. Smart connected products in a connected service strategy lead to improved overall efficiency.
On this episode of Speaking of Service, Chris Wolff, VP of Strategic Partnerships, is joined by Randy Thompson, Senior Business and Technology Architect at Transition Technologies, to talk about how collaborating with an integration partner does not result in additional costs.
Partnering with an integration partner does not increase costs. The right ecosystem can shorten project time-to-value and increase ROI. However, this is only true if working with an experienced and organized partner. By getting the right advice from the right team, total cost of ownership and time to value can be reduced.
On this episode of Speaking of Service, VP of Strategic Partnerships Chris Wolff’s guest is Peter Barry, Product Management Director at Sani-Matic, to explain how the SaniTrend™ System's linked data streams generate customer value and aftermarket revenue for genuine digital transformation in the manufacturing industry.
Sani-Matic offers essential equipment for food & beverage and bio-pharm manufacturers that ensures systems are prepared for each batch or new product run without any cross-contamination or sanitation problems, which can negatively impact cost, final product quality, and throughput.
On this episode of Speaking of Service, Chris Wolff, VP of Strategic Partnerships at PTC, welcomes Lora Estey, Product Manager at PTC’s Smart Connected Products Group, to discuss how business teams in the aftermarket industry are successfully meeting their goals for time to value and total cost of ownership, while also increasing profit margins and utilizing resources efficiently.
To achieve necessary performance, IIoT technology must have a short time to value and low total cost of ownership. This is especially important in an environment of rising interest rates, and crucial for meeting required program ROI.
On this episode of Speaking of Service, Chris Wolff, VP of Strategic Partnerships at PTC, sits down with John Carroll, CEO and Founder of The Service Council™, to discuss new data documenting current trends in dispatch cost and technology implementation, along with timely analysis of customer and company expectations for remote service management.
Manufacturers are relying more on digital tools to improve service experiences, as well as digital communication channels and remote service capabilities to lower costs, boost productivity, and increase customer satisfaction. The Service Council's new research examines the effects of digital transformation in manufacturing, especially for service teams, and analyzes the benefits and obstacles that service leaders encounter.
On this episode of Speaking of Service, Chris MacDonald, AI and Analytics Expert, talks with Chris Joynt, AI and Analytics Translator, about the advantages of organizations that put out strong quality data.
Successful implementation of AI at scale requires a focus on quality data. This responsibility is shared by everyone, not just data scientists and AI engineers. Organizations that stack use cases and take advantage of compounding returns prioritize quality data.
On this episode of Speaking of Service, Chris MacDonald, AI and Analytics Expert, sits down with Haroon Abbu, Vice President, Digital, Data, and Analytics at Bell & Howell, to discuss how the company utilizes data to provide remote service calls and conduct troubleshooting procedures prior to dispatching technicians to assist customers.
Bell & Howell’s approach to data significantly enhances the effectiveness and efficiency of service calls, as measured by first-time fix rate.
On this episode of Speaking of Service, Chris MacDonald, AI and Analytics Expert, talks with Yuri Hovanski, Associate Professor, Department of Manufacturing Engineering at Brigham Young University, and Nathan Hoyt, Internet of Things Software Developer at Bell & Howell, to discuss how BYU faculty and students are utilizing IoT data and platform technology to demonstrate how analytic solutions help small manufacturers to predict and prevent problems.
Connected operations provide Service and Quality insights that are valuable to both large and small manufacturing organizations. The benefits of connected assets, visualization, and analytics can result in positive ROIs for both large and small companies.
On this episode of Speaking of Service, Chris MacDonald, AI and Analytics Expert, welcomes Danny Jackson, Digital Transformation Director, and Brian Allred, Global Director, Data Analytics and Digital Technologies at Autoliv, to discuss the company’s digital transformation journey and how it’s evaluated the strategic value of data.
The value of data can be measured and quantified through a specific use case where technology and data combine to create business value. However, the strategic value of data has a larger impact on an organization, as it can be applied to multiple use cases, not just one.
On this episode of Speaking of Service, Chris MacDonald, AI and Analytics Expert, has a discussion with Andy Hay, President and CEO, Sysmex America, Inc., about the company’s path to digital transformation and focus on driving health outcomes.
The medical device industry is highly regulated, and compliance with various standards and regulations is crucial. Smart connected products have revolutionized the way medical devices are designed, manufactured, and used.
On this episode of Speaking of Service, Chris Wolff, VP of Strategic Partnerships at PTC, talks with Aly Pinder, Program Director – Service Innovation & Connected Products at IDC, on how to successfully navigate hurdles incurred at the beginning or during a service transformation process and how to completely transform customer relations and better capture expert knowledge for a smart long-term AI strategy.
Service organizations are providing resolution and quality experiences in-person and remotely. To maintain high customer perception of service value without a technician onsite, service teams must take certain measures.
On this episode of Speaking of Service, Chris MacDonald, AI and Analytics Expert, has a discussion with Chris Joynt, AI and Analytics Translator at PTC, on how to successfully navigate hurdles incurred at the beginning or during a service transformation process and how to completely transform customer relations and better capture expert knowledge for a smart long-term AI strategy.
Service leaders have focused on managing service efficiently, including parts management, dispatching technicians, and more. While this approach has generated useful historical data, it fails to capture how machines are being used.
On this episode of Speaking of Service, Chris MacDonald, AI and Analytics Expert, has a discussion with Billy Milligan, Solutions Development Lead at Howden, about the smart approach Howden applies to incorporate more sophisticated analytics by prototyping and listening to users.
Howden has successfully overseen the launch, expansion, and enhancement of its Uptime platform by carefully considering feedback and continuously improving its features to benefit decision makers.
On this episode of Speaking of Service, AI and Analytics Expert Chris MacDonald’s guest is Anthony Moffa, Senior Director of Smart Connected Products at PTC, to discuss how to successfully navigate hurdles incurred at the beginning or during a service transformation process and how to use lessons learned to improve performance and outcomes.
Chris and Anthony talk about what it takes to lead successful digital transformation initiatives and implement smart connected product strategies. It's not just about technology or opportunity, but also organizational skills and expertise.
On this episode of Speaking of Service, Chris MacDonald, AI and Analytics Expert sits down with John Carroll, CEO and Founder of The Service Council™, to discuss the state of market execution and adoption, whether predictive programs are meeting expectations and how our proactive analytics journey can get back on track.
Chris and John talk about implementing predictive maintenance to drive a service strategy. As companies gather more data about their products, devices, and processes, there is a need to turn that data into a proactive service approach. But many companies struggle to fully realize the value of predictive service and transform their approach to one that is more cohesive.
On this episode of Speaking of Service, Chris MacDonald, AI and Analytics Expert, and Joe Biron, General Manager, Strategic Missions Products at Microsoft, discuss the adoption of connected products strategies and how harnessing the data stream of your connected products and underlying data strategies can unlock business value.
Chris and Joe talk about how digital transformation and the use of IoT and advanced analytics are already delivering value to many enterprises. Companies are getting devices online, but lack confidence in using collected data, limiting the ROI on connected systems.
Brian Allred, a tech veteran with 20+ years, drives data-driven solutions as a global tech leader. At Autoliv, he oversees big data, data sciences, advanced analytics, and business intelligence, aligning with executives for strategic digital initiatives.
Haroon Abbu is a seasoned leader with 20+ years driving tech-driven business change via digital solutions and data analytics. Presently, he heads a team of data scientists and architects developing IoT, ML, and advanced analytics-based products for enhanced services and data monetization. A regular industry speaker and panelist, his work is featured in business publications and academic journals. He's also a co-author of "Trust: The Winning Formula for Digital Leaders," a guide on digital transformation.
Pete Barrie holds a Chemical and Biological Engineering degree. He transitioned from engineering to Product Management at Sani-Matic, managing marketing, development, and teams. He directs product strategy across diverse industries. Active in technical development through ASME Bioprocessing Equipment Committee and 3-A Work Group, Pete is a Preventive Controls Qualified Individual (PCQI) and is Hazard Analysis and Critical Control Points (HAACP) certified.
Joe Biron is Microsoft's Azure Product Marketing head for Strategic Missions. With a tech-focused career spanning software engineering, systems architecture, CTO and General Manager roles, Joe excels at aligning technological innovation with business strategies for maximum value.
Jim Brown, founder of Tech-Clarity in 2002, has over 30+ years in manufacturing and software. A skilled researcher, author, and speaker, he's dedicated to enhancing business performance via digital strategies and software tech. Jim's current focus is investigating the manufacturing industry's digital transformation and technology convergence effects.
John Carroll, a prolific author, has penned numerous case studies, articles, and benchmark reports. He's a global speaker covering topics like field service, labor strategies, and cutting-edge technologies such as AI, AR, and IoT.
Lora Estey specializes in Smart Connected Product solutions within the IIoT ThingWorx Platform. Her background includes collaborating with clients at PTC's IIoT Center of Excellence and roles as a Release Engineer, Development Tools Lead, and DevOps Engineer. Lora holds a bachelor’s degree in engineering with an Electrical focus from Grand Valley State University.
Harald Fiedler is the Director of Integrated Product Quality & Cybersecurity at FUJIFIM SONOSITE. He leads Cybersecurity Engineering, Systems Engineering, Systems Verification, Systems Integration, Compliance Engineering, Hardware Verification, and Configuration Management. His teams comprise approximately 40% of the entire R&D organization of SONOSITE. Previously, Harald worked at one of the largest Medical Device Manufacturers headquartered in the Netherlands, where he instituted Cybersecurity & Privacy across all modalities worldwide. Amongst other leading R&D positions, Harald worked to establish the R&D center and its first CT product line in Suzhou, China. Harald is an RF engineer (MS), has a CISSP, CIPP, is USCG Captain, a certified closed circuit rebreather diver and dabbles lately in landscaping and digging holes with his newly acquired tractor. Driven by curiosity and the urge to get things done, culminates in a very busy life. Whenever there is a moment of downtime, Harald enjoys hiking and engages in landscape and portrait photography.
Tyler Gannon has more than 20 years experience in enterprise technology focused on building strategic alliances that driving market growth. Over a 12-year career with Microsoft in a variety of roles he managed global strategic partners, led business development teams, and focused on technology integration for joint sales initiatives. Most recently he served as VP of Business Development and Strategy for eCare Vault, an early-stage SaaS company providing privacy-compliant collaboration services for Public Sector and Healthcare customers, and spent time with PTC as Director of Microsoft Alliance for the Americas. He’s also a tech founder, having built an identity-provisioning service, bridging the gap between on-premise and cloud-based authentication platforms, which was acquired in 2016. His experience with identity and compliance, coupled with broad industry experience across Public Sector, Healthcare, and Manufacturing will be a valued addition to the North American team. He is passionate about building lasting business relationships between organizations that create powerful partner ecosystems. His focus at Device Authority will be to help drive North American market growth through strategic partners.
Mohan Gatta is a leader at TCS, focusing on Customer Experience and Service Lifecycle Management in Manufacturing, Energy, and Resources. With 30 years of experience across automotive, industrial, aerospace, and defense sectors, he drives business transformations, providing strategy and value realization. Formerly leading supply chain integration at a leading aviation engine manufacturer, he's managed aftermarket parts, heavy equipment sales, and service operations. Mohan, a Mechanical Engineering graduate with a Management Diploma, has authored thought leadership pieces on Digital Customer Experience and more.
Driven by healthcare efficiency, Andy Hay shapes Sysmex's growth and market influence in the Americas. Part of the global leadership, he contributes to strategic design and relationship-building for the company's worldwide success. Andy's background includes a medical laboratory sciences fellowship from John Moore’s University, UK, and an advanced management program degree from The Wharton School, University of Pennsylvania. With a decade in hospital laboratories and medical technology prior to joining Sysmex in 1989, he brings a wealth of experience to his role.
Howard Heppelmann is PTC's Divisional VP and GM for the ThingWorx IoT Solutions segment, overseeing innovative solutions merging disruptive technologies for industrial enhancements. He formerly held roles including VP and GM for ThingWorx IoT Solutions and GM for Connected Product Management and Service Lifecycle Management at PTC. With over three decades in manufacturing, Howard drives the application of Industrie 4.0 and Smart Connected Operations to transform industrial processes in the IoT era. He is an industry seminar regular, presenting on topics including Industrie 4.0 and Smart Connected Products. Howard's insights have been featured in publications like Wall Street Journal and Forbes. He holds degrees in Economics and International Studies from Macalester College.
Nathan Hoyt recently earned his BS and MS in manufacturing engineering from Brigham Young University, where he dedicated three years to the Smart Manufacturing research lab led by Dr. Yuri Hovanski. He played a major role in shaping an Industry 4.0-focused university curriculum and conducted research in this field using lab-scale factories. Nathan's contributions extend to scholarly work, having submitted an article to the journal Engineering Applications of Artificial Intelligence.
Dr. Yuri Hovanski holds a B.S. in Mechanical Engineering from Brigham Young University and M.S. and Ph.D. degrees from Washington State University. After roles at Bechtel National, Inc. and Pacific Northwest National Laboratory, he joined Brigham Young University as an associate professor in manufacturing engineering. Actively engaged in professional societies (SME, AWS, ASM, TMS, SAE), he's contributed significantly to friction stir welding, including cost-effective solutions for industrial use. Collaborative global research led to advancements in closed-loop control and real-time defect detection, aligned with intelligent manufacturing and the smart factory. Recognized by the Society of Manufacturing Engineers for his Industry 4.0 curriculum, he's a top academic in smart manufacturing.
Danny Jackson brings 20+ years of experience in Manufacturing Operations, Supply Chain Planning, and Information Technology Management, emphasizing practical tech application to enhance business processes. His insights bridge these areas, offering a distinctive view on leveraging digital technologies to boost efficiency across the value chain.
Chris Joynt launched his career at IBM, specializing in big data, BI, and data mining tools. Transitioning to a machine learning startup, he directed revenue growth encompassing marketing, services, and ML-as-infrastructure strategies. PTC's acquisition of the startup integrated ML capabilities into ThingWorx Platform for IoT and digital transformation. Chris' earlier experience with software architectures and ML proved vital in mapping data flows to real-world business processes, creating adaptable digital assets. In today's landscape, his insights enable AI-driven practical predictions by harmonizing sensor data, operational technology, and IT systems for process modeling.
Kate Leggett serves Application Development & Delivery Professionals. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. She is an accomplished public speaker and frequently presents at industry events such as CRM Evolution. She has been published in The Wall Street Journal, Forbes magazine, and industry publications such as CRM Magazine, KM World, and Destination CRM. Kate has extensive industry experience, with more than 10 years of leadership at CRM and customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices. Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.
Chris MacDonald led the PTC Analytics Business Development team globally from 2015. In 2018, Chris formed and led the Global Analytics Center of Excellence with responsibility for all analytics business development, field engineering, and services for the IoT business. Through his work at companies such as Xerox, SAP, Oracle, Coldlight, and PTC, Chris has helped companies across every vertical harness the value of data-driven innovation. Leveraging expertise in IoT Analytics and Machine Learning, Chris focused on unlocking potential opportunities in evolving data ecosystems.
Jeff Miller, a Director at Kalypso (A Rockwell Automation Company), leads Digital Performance Management solutions in North America's Industrial High-Tech Sector. He collaborates with organizations to optimize enterprise technologies, IoT, and AR investments, designing solutions that enhance manufacturing and supply chain operations. Jeff's career centers on merging business and technology to achieve strategic goals. He's held pivotal roles at PTC, Accenture, DXC, and KPMG before joining Rockwell Automation and Kalypso. With earlier manufacturing and supply chain management experience at Westinghouse, his expertise spans extended value chains, logistics, and commercial operations. Jeff holds an MS in Industrial Management from Florida Institute of Technology and a BS in Mechanical Engineering from the University of Tennessee.
Dr. Billy Milligan, BEng(Hons) MSc PhD CEng MInstMC MIET, is a seasoned controls and instrumentation design engineer with extensive experience across oil and gas, water, bulk solids handling, and rotating equipment. A Chartered Control and Instrument Engineer, he's affiliated with the Institute of Measurement and Control, Institution of Engineering and Technology, and Worshipful Company of Scientific Instrument Makers. He serves as Honorary Secretary on the council of the Institute of Measurement and Control and Chairs its Digital Transformation Special Interest Group.
Anthony Moffa has extensive experience creating diagnostic systems in the aerospace, nuclear power, and petrochemical sectors. Preceding his role at PTC, he led IoT programs in life safety and life sciences. A significant contributor to service research advisory councils managed by Aberdeen and The Service Council, he holds a Mechanical Engineering Degree from Villanova University and has multiple Six Sigma certifications.
Originally a founding-member of Device Authority Ltd, (formerly known as Cryptosoft), James Penney has over 13 years’ experience in both internal and external facing technical roles. James leads the technology strategy and is the technical leader of the business, working closely with the engineering team to improve and develop our IoT security software platform – KeyScaler. James also works closely with a number of key customers and strategic partners to ensure our products fulfil current market requirements, are easy to integrate and use, and meet the IoT security use cases for key industry verticals – IoMT, IIoT, Automotive and Smart Connected Products. Prior to Cryptosoft, James was the lead technical consultant for a European software reseller responsible for designing and delivering PKI-based data security solutions for variety of customers, including SMBs, government agencies, and multinational corporations.
Aly Pinder Jr. leads IDC's service and customer support market research, focusing on field service, warranty operations, and service parts management's impact on customer experience. His scope covers tech like 3D printing, AR/VR in field support, and IoT and analytics for asset management. He charts a path for manufacturers to leverage technology for enhanced customer experiences, revenue growth, and efficiency. Before IDC, Aly was a service and customer support market analyst at The Service Council and the Aberdeen Group for a decade, establishing himself as a thought leader in field service, service parts management, and IoT trends.
Kamakshya is responsible for the growth of Connected Products & IoT business unit at Bosch Software & Digital Solutions. He helps global product manufacturers infuse digital solutions to translate the futuristic vision of digitalization for business growth.
John Ragsdale, VP of Technology Ecosystems at TSIA, is a distinguished researcher. He specializes in aiding tech firms in selecting and benefiting from tools and platforms, prioritizing customer experience. John collaborates with TSIA's partner ecosystem to identify leading tech vendors addressing member challenges. Formerly at Forrester Research, he brings over six years of experience as VP and research director. His career includes product management and marketing roles at Clarify, Answer Systems, Platinum Technologies, and Nortel Networks. John authored "Lessons Unlearned" (2012) and contributed to "How Companies Succeed in Social Business" (2015).
Abhinav Deep Saxena, is a seasoned professional serving as the Portfolio Lead for the Connected Products & IoT division within the Bosch Software & Digital Solutions group. With nearly a decade of hands-on experience in this field, he has been passionately involved in shaping and advancing the realm of connected technology. His expertise lies in orchestrating innovative strategies and driving transformative initiatives that have a profound impact on the interconnected world.
Martina Stefanon, Business Development Manager IMA Digital at IMA Group, provides technical and commercial support across the Group's divisions, focusing on digital tools and services. She is also the Product Manager of the IMA Sentinel platform for data-driven services on connected machines. With over 5 years in Industrial IoT and Analytics, she's designed Industry 4.0 applications for various machinery. Martina's 15+ years in the packaging machinery industry encompass diverse experience. She served on the Advisory Board of "Quota 8000 Service Innovation Program" by The European House Ambrosetti from 2015 to 2019.
Randy Thompson's career started in plant floor automation and evolved into over 20 years of IoT experience across medical, tech, financial, and industrial sectors. Formerly leading presales and customer success for Axeda (acquired by PTC), he drove IoT projects for 150+ companies. Randy contributed at Wind River (Intel), Bsquare, and Dell Technologies. As Senior Solution Architect at Transition Technologies PSC, he defines project requirements, mitigates risk, and speeds value realization for clients. With a BS in Electrical Engineering from the University of Texas and an MBA from Bryant University, Randy applies his expertise to diverse IoT implementations.
Chris Wolff, aka "Wolffie," joined PTC in November 2022 to create a Field Alliance function within PTC Americas sales, working with the DVP of Sales. This team accelerates customer value and leads complex ecosystems. Formerly, Wolffie led Dell Technologies' Office of Global OEM and IOT Partnerships, simplifying partnerships and chairing the Dell Technologies IoT go-to-market committee. She shaped Dimension Data's presence in the USA for 18 years, growing the group from 1000 to 30,000 employees. She served as Dimension Data's SVP, Group Cisco Alliance, managing a $4 billion partnership. A strategic advisor to Dell, Secureworks, and Seagate, she's on boards like MIT Enterprise Forum and Duke AIMS. She's passionate about mentoring women in STEM, golfing, and supporting the Duke Blue Devils.
Marco Zeller is the Director of Remote Service and Io(M)T at Storz. Across his nearly 16-year tenure, he's held roles from software engineer to software architect to system engineer. Marco focuses on integrating devices into customer and company workflows for streamlined digital experiences, working to digitize product-related processes. His passion lies in harmonizing devices with business processes to create a cohesive digital environment for product management. He holds a master’s degree in engineering.