- increase in service profitability
- faster resolution times
- faster on-site visits
- faster issue response
- less unscheduled downtime
- First-time fix rate
PTC works with leading service organizations to transform how they support their customers. By using smart, connected solutions, these service teams are replacing reactive service with new, more successful models that allow for an increase in the services that can be administered remotely and unlock condition-based maintenance. The result is a service environment where asset performance is continuously monitored, downtime is able to be predicted rather than unplanned, and on-site services are more efficient, requiring fewer truck rolls.
Usage monitoring can optimize consumable fulfillment, keeping customers appropriately stocked with valuable supplies and creating high-margin revenue opportunities.
Optimize your parts inventory to minimize costs, while ensuring your service technicians always have the right parts when they need them.
Empower and prepare your field technicians to resolve onsite customer issues faster—and with fewer truck rolls.
Connecting machines and equipment builds the foundation of service innovation, including remote condition monitoring and predictive maintenance.
Give your customers new reasons to buy from you. Power revenue growth by introducing new products, optimizing existing offerings, and adopting new business models that address emerging market needs.
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