Increase Service Revenue and Customer Satisfaction

Adopt new service solutions to drive revenue and create customer value

Increasing service revenue requires expanding the abilities of your service organization beyond the endless break-fix cycle. Enable your teams to predict issues before they cause downtime, resolve issues remotely, help customers to self-serve, improve first-time fix rate, and reduce mean time to repair. Utilizing solutions that expand and maximizs your service capabilities and efficiency will empower you to upsell higher-level SLAs.

PTC helps customers to be predictive, proactive, preventive, and more efficient, achieving:

Up to

Increase in service profitability

Up to

Faster resolution times

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Faster on-site visits

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Faster issue response

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First-time fix rate

Increase service revenue with the right capabilities

PTC works with leading service organizations to transform how they support their customers. By using smart, connected solutions, these service teams are replacing reactive service with new, more successful models that allow for an increase in the services that can be administered remotely and unlock condition-based maintenance. The result is a service environment where asset performance is continuously monitored, downtime is able to be predicted rather than unplanned, and on-site services are more efficient, requiring fewer truck rolls.

Eliminate unplanned downtime

Prevent costly unplanned downtime by monitoring asset conditions, detecting performance changes that can lead to failures, and responding proactively.

Cut Downtime Costs

Real-time data

Transform real-time data into actionable insights to help customers work and operate machines more efficiently.

Turn Data Into Insights

Remote monitoring

Monitor customer machine health to detect and prevent potential issues before they cause costly downtime.

Monitor, Predict, Prevent

Consumables revenue

Usage monitoring can optimize consumable fulfillment, keeping customers appropriately stocked with valuable supplies and creating high-margin revenue opportunities.

Build Consumables Strategy

Predictive maintenance

Replace scheduled maintenance with intelligent, condition-based predictive services to reduce customer interruptions and service costs.

Make Maintenance Smart

Unlock service excellence with PTC solutions

Explore Service Parts Management

Service parts management

Optimize your parts inventory to minimize costs, while ensuring your service technicians always have the right parts when they need them.

Explore Service Parts Management

Explore Field Service Productivity

Field service productivity

Empower and prepare your field technicians to resolve onsite customer issues faster—and with fewer truck rolls.

Explore Field Service Productivity

Explore Industrial Connectivity for Machine Builders

Industrial connectivity

Connecting machines and equipment builds the foundation of service innovation, including remote condition monitoring and predictive maintenance.

Explore Industrial Connectivity for Machine Builders

Explore New Business Models

New business models

Give your customers new reasons to buy from you. Power revenue growth by introducing new products, optimizing existing offerings, and adopting new business models that address emerging market needs.

Explore New Business Models

Field service resources

Improve service with remote condition monitoring

Remote condition monitoring is key to improving service. Discover all the benefits you can tap into to improve your service offerings

Build your implementation team

Building a cross-functional team is crucial to implementing clear processes, providing visibility, and scaling adoption. This infographic surfaces the contributors that will make implementing your remote service strategy a success.

Speaking of service podcast

Interested in learning more about service? Tune into the Speaking of Service podcast to hear from experts in the field on the impact of digital transformation on remote service capabilities. Find out how other service organizations have tapped into their existing data to reduce costs, increase productivity, heighten customer satisfaction, and more.