Adopt new service solutions to drive revenue and create customer value
Increasing service revenue requires expanding the abilities of your service organization beyond the endless break-fix cycle. Enable your teams to predict issues before they cause downtime, resolve issues remotely, help customers to self-serve, improve first-time fix rate, and reduce mean time to repair. Utilizing solutions that expand and maximizs your service capabilities and efficiency will empower you to upsell higher-level SLAs.
PTC helps customers to be predictive, proactive, preventive, and more efficient, achieving:
Up to
Increase in service profitability
Up to
Faster resolution times
Up to
Faster on-site visits
Up to
Faster issue response
Up to
First-time fix rate
Increase service revenue with the right capabilities
PTC works with leading service organizations to transform how they support their customers. By using smart, connected solutions, these service teams are replacing reactive service with new, more successful models that allow for an increase in the services that can be administered remotely and unlock condition-based maintenance. The result is a service environment where asset performance is continuously monitored, downtime is able to be predicted rather than unplanned, and on-site services are more efficient, requiring fewer truck rolls.
