Minimize inventory and maximize part availability
Missing parts. Excess inventory. Persistent obsolescence. Low first-time fix rates.
These are the problems your service parts planners face. Limited by ERP systems built for manufacturing supply chains, they struggle to keep inventory costs low while ensuring parts are available and accessible. Effective service parts management achieves these goals by:
- Analyzing the relationships between multiple stocking locations;
- Pulling data from ERPs, maintenance systems, and other sources to predict service parts demand; and
- Developing stocking plans based on service level objectives, budgetary limitations, and forecasts.
Align parts inventory with service levels
PTC’s service parts management solution, Servigistics, empowers organizations to control the balance between inventory (supply) and service levels (demand) at the lowest cost. Integration with ServiceMax, PTC’s field service management solution, ensures the right parts are available to service teams at the right time, at the right cost.
Improve parts availability
Control inventory across the service delivery chain by having the right parts at the right time, and at the lowest possible cost. Improve part availability rates up to 98.5% through holistic optimization techniques.
Reduce excess inventory
Strike a balance between minimizing stock-outs for technicians and preventing overstocking. Our customers see an average of 30%–40% reduction in parts inventory.
Increase asset uptime
Optimize stock levels to ensure technicians have the right components readily available, minimizing downtime and maximizing asset uptime. Increase asset uptime by 10%.
Success with service parts management
Discover how organizations in aerospace and defense, heavy industry, and other industries utilize our service parts management solution to optimize their service supply chains.
Pratt & Whitney
See how maximized operational excellence can be achieved by migrating from MCA and upgrading to a modern version of Servigistics.
Metso
Learn how Metso implemented a service parts management solution to solve service supply chain inefficiencies.
Qantas
Find out how a two-year transformation program optimizing service parts inventory and planning capabilities greatly reduced Qantas Airlines' cost base.
Additional resources
PTC Named a Leader in IDC MarketScape for Service Parts Planning
In the recently published IDC MarketScape: Worldwide Service Parts Planning Applications 2023-2024 Vendor Assessment, PTC is named a Leader.
In the recently published IDC MarketScape: Worldwide Service Parts Planning Applications 2023-2024 Vendor Assessment, PTC is named a Leader.
Servigistics and ServiceMax
See how Servigistics and ServiceMax work together to deliver service parts management for field service.
See how Servigistics and ServiceMax work together to deliver service parts management for field service.
Maximize sustainability, profit, and customer satisfaction
The golden opportunity to redefine the service supply chain, capitalize on return material flows, and create a more sustainable business model.
The golden opportunity to redefine the service supply chain, capitalize on return material flows, and create a more sustainable business model.
Frequently asked questions
How does Servigistics work with ServiceMax?
The integration between ServiceMax and Servigistics delivers parts planning optimization within the context of service execution management. With a two-way data flow, service teams can leverage the powerful forecasting and optimization capabilities of Servigistics to ensure the right level of inventory is available in technician vans and field stocking locations, improving first-time fix rates, and reducing carrying costs.
What industries does PTC support with service parts management?
How does IoT connect with service parts management?
Pull IoT data directly from your connected assets to:
- Develop causal forecasts based on asset population and utilization data
- Schedule serialized life-limited parts removals
- Adjust stocking plans to reflect changes to your install base
Why should parts inventory be aligned with service levels?
Controlling the balance between inventory (supply) and service levels (demand) at the lowest cost unlocks the following benefits for logistics organizations:
- Part availability rates of up to 98.5%
- A 30%–40% reduction in part inventory
- An average 10% increase in asset uptime