Service Parts Management

Right part. Right place. Right time. Lowest cost. Revolutionize your approach to service parts management. By optimizing call planning, you can eliminate blind dispatches and increase first-time fix rates.

Minimize inventory and maximize part availability

Missing parts. Excess inventory. Persistent obsolescence. Low first-time fix rates.

These are the problems your service parts planners face. Limited by ERP systems built for manufacturing supply chains, they struggle to keep inventory costs low while ensuring parts are available and accessible. Effective service parts management achieves these goals by:

  • Analyzing the relationships between multiple stocking locations;
  • Pulling data from ERPs, maintenance systems, and other sources to predict service parts demand; and 
  • Developing stocking plans based on service level objectives, budgetary limitations, and forecasts.

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Align parts inventory with service levels

PTC’s service parts management solution, Servigistics, empowers organizations to control the balance between inventory (supply) and service levels (demand) at the lowest cost. Integration with ServiceMax, PTC’s field service management solution, ensures the right parts are available to service teams at the right time, at the right cost.

PTC’s service parts management solution, Servigistics, empowers organizations to control the balance between inventory (supply) and service levels (demand) at the lowest cost. Integration with ServiceMax, PTC’s field service management solution, ensures the right parts are available to service teams at the right time, at the right cost.

Improve parts availability

Control inventory across the service delivery chain by having the right parts at the right time, and at the lowest possible cost. Improve part availability rates up to 98.5% through holistic optimization techniques.

Control inventory across the service delivery chain by having the right parts at the right time, and at the lowest possible cost. Improve part availability rates up to 98.5% through holistic optimization techniques. Improve Rates

Reduce excess inventory

Strike a balance between minimizing stock-outs for technicians and preventing overstocking. Our customers see an average of 30%–40% reduction in parts inventory.

Strike a balance between minimizing stock-outs for technicians and preventing overstocking. Our customers see an average of 30%–40% reduction in parts inventory. Reduce Excess

Increase asset uptime

Optimize stock levels to ensure technicians have the right components readily available, minimizing downtime and maximizing asset uptime. Increase asset uptime by 10%.

Optimize stock levels to ensure technicians have the right components readily available, minimizing downtime and maximizing asset uptime. Increase asset uptime by 10%. Increase Uptime

Success with service parts management

Discover how organizations in aerospace and defense, heavy industry, and other industries utilize our service parts management solution to optimize their service supply chains.
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Metso logo
Quantas logo

Pratt & Whitney

See how maximized operational excellence can be achieved by migrating from MCA and upgrading to a modern version of Servigistics.

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Metso

Learn how Metso implemented a service parts management solution to solve service supply chain inefficiencies.

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Qantas

Find out how a two-year transformation program optimizing service parts inventory and planning capabilities greatly reduced Qantas Airlines' cost base.

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Frequently asked questions

How does Servigistics work with ServiceMax?

The integration between ServiceMax and Servigistics delivers parts planning optimization within the context of service execution management. With a two-way data flow, service teams can leverage the powerful forecasting and optimization capabilities of Servigistics to ensure the right level of inventory is available in technician vans and field stocking locations, improving first-time fix rates, and reducing carrying costs.

What industries does PTC support with service parts management?

How does IoT connect with service parts management?

Pull IoT data directly from your connected assets to:

  • Develop causal forecasts based on asset population and utilization data
  • Schedule serialized life-limited parts removals
  • Adjust stocking plans to reflect changes to your install base

Why should parts inventory be aligned with service levels?

Controlling the balance between inventory (supply) and service levels (demand) at the lowest cost unlocks the following benefits for logistics organizations:

  • Part availability rates of up to 98.5%
  • A 30%–40% reduction in part inventory
  • An average 10% increase in asset uptime
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