ServiceMax: Asset-Centric Field Service Management
ServiceMax enables service delivery with work management, automation, preventive maintenance, contract management, mobile tools, and customer self-service on one platform
The world’s machines and service businesses rely on ServiceMax
Hundreds of industry leaders around the globe have turned to ServiceMax for their machines, equipment, and assets.
What is ServiceMax?
ServiceMax powers service interactions that are critical in keeping global industries running.
As the global leader in asset-centric field service management, ServiceMax offers a cloud-based software platform that optimizes technician productivity, streamlines workflows for operational efficiency, and maximizes equipment uptime. Our unified suite of software empowers service teams across industries, enabling proactive maintenance strategies, efficient service delivery and execution, service revenue growth, and generation of valuable data insights for service and the enterprise.
Boost technician productivity
Boost technician productivity with the latest mobile tools. Field service technicians must be productive on-the-go, even when there is no data network. ServiceMax’s mobile tools ensure technicians have the right data, at the right time, and works online or offline. With access to information, such as an asset’s service history, parts required for the job, and entitlements and contract visibility, field engineers can provide a higher level of service for the end customer, while preventing leakage.
Minimize unplanned downtime
Minimize unplanned downtime with a proactive maintenance strategy. Customers depend on their assets to be running 24/7, and that creates pressure on your service organization to proactively drive uptime. ServiceMax enables customers to shift from a reactive, break/fix service model toward more preventive, proactive, and predictive maintenance strategies. This makes costs predictable, enables service organizations to proactively drive uptime, and improves customer satisfaction.
Optimize schedules and resources
ServiceMax offers powerful scheduling software for service organizations. Dispatchers and planners must operate at peak productivity for optimal outcomes. They manage all activities throughout the asset lifecycle, but as assets and technicians increase with growth, the dispatcher workforce often expands more slowly. Supporting dispatchers is crucial. ServiceMax’s Service Board provides comprehensive tools to improve technician utilization, service efficiency, and customer experience.
Exceed customer expectations
Deliver an exceptional customer experience with ServiceMax's self-service capabilities. Provide your customers with real-time data access and self-service tools for greater transparency, boosting retention, increasing customer lifetime value, and reducing costs and truck rolls.
A leader in field service management
PTC is positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Field Service Management (FSM) applications. Read this excerpt to gain insights on the increasing importance of picking an FSM vendor that can be your partner for future innovation and sustainability initiatives. Learn what IDC shares as key advice for field service leaders and technology buyers.
Complete field service management
Work execution management
Manage the entire service lifecycle from work order scheduling and dispatch to task execution, completion reporting, and invoicing.
Contracts, warranties, and entitlements management
Streamline contract creation, amendment, and renewal processes. Ensure clear visibility into service level agreements (SLAs) and customer commitments on every work order.
Optimize scheduling and dispatch
Optimize technician schedules based on location, skills, real-time availability, route optimization, and job requirements to ensure efficient resource allocation and timely service delivery.
Mobile-first tools for technicians
Equip technicians with a user-friendly mobile app for streamlined workflows, access to work orders, customer info, service procedures, checklists, and forms—that all work seamlessly online or offline.
Automate and streamline workflows
Automate repetitive tasks like data entry, job routing, and status updates, freeing up technicians' time for more complex service activities. Deploy workflows and advanced checklists and forms to standardize service processes and ensure accurate data capture.
Installed base and asset lifecycle management
Track asset health, maintenance history, and service interventions throughout their lifespans to enable proactive maintenance, efficient change orders and recalls, and optimized performance.
Customer self-service and engagement
Provide tools for proactive customer communication, enabling them to track service progress, schedule appointments, and view their asset data.
Remote service
Enable remote support engineers with IoT data (via integration with ThingWorx or other IoT platforms) and service history to investigate issues more effectively. Provide service remotely through video conferencing, augmented reality tools, or chat functionalities, reducing truck rolls and expediting resolution times, especially for remote locations or noncritical issues.
Performance analytics
Provide data-driven insights into service performance metrics like technician productivity, resolution times, cost to serve, service profitability, to enable continuous improvement of field service operations.
Integration with existing systems
Integrate with existing enterprise platforms (ERP, CRM) for a unified view of customer data, service history, and resource allocation.
Meet our customers
ServiceMax is proud to partner with hundreds of industry leaders around the globe to drive service transformation.
Industry-specific success