ServiceMax: Asset-Centric Field Service Management

ServiceMax technology maximizes the lifecycle and value of critical assets and machines

Field service success starts here

As an asset-centric field service management leader, ServiceMax products continue to innovate and evolve based on industry changes and customer needs. ServiceMax customers are digitally transforming how service is planned, managed, and improved. Shift from a reactive, break-fix model to operating with greater insights and knowledge. Leverage a proactive service model to minimize unplanned downtime and deliver a superior customer experience.

Here’s what we deliver

Leveraging 16+ years of field service expertise, ServiceMax’s field service management products are purpose-built for asset-centric industries. These products offer features, services, and integrations that accelerate digital transformation spanning the service lifecycle.

Leveraging 16+ years of field service expertise, ServiceMax’s field service management products are purpose-built for asset-centric industries. These products offer features, services, and integrations that accelerate digital transformation spanning the service lifecycle.

Improve asset uptime with optimized in-person and remote service

Leverage IoT-connected service to enable remote diagnostics, efficient service, and accurate failure predictions—enabling you to deliver more uptime, while helping techs service assets remotely.

Boost technician productivity with the latest mobile tools

Asset performance is important to many stakeholders—not just service. Engineering can verify that designs perform to spec, sales gets customer usage data, and end users know their investments are effective and efficient.

Minimize unplanned downtime with a proactive maintenance strategy

Implement the best proactive maintenance (PM) strategy with various plans and automated work order creation to rightsize your maintenance work, lower costs, and extend the life of your equipment.

Deliver an exceptional customer experience with customer self-service capabilities

Giving customers the capability to self-serve, along with access to the real-time data that field techs and front-office staff have, leads to boosted retention rates, higher customer LTV, and more.

IDC MarketScape Names PTC a Leader in FSM Applications

PTC is positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Field Service Management (FSM) applications. Read this excerpt to gain insights on the increasing importance of picking an FSM vendor that can be your partner for future innovation and sustainability initiatives. Learn what IDC shares as key advice for field service leaders and technology buyers.

Read the Excerpt

Customer success with ServiceMax

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Driving business growth by using data strategically

Schneider Electric used ServiceMax to help collect service data that touches almost every aspect of their business, resulting in €65m of additional business won. Read Their Story

Mastering complexity and global compliance

B. Braun turned to ServiceMax to achieve reliable and harmonized data, while deploying their service business. Read Their Story

Reaping multimillion dollar benefits by aligning FSM and parts management

Pitney Bowes found a way to create a unified CRM and to support their field service team in a centralized, trackable, scalable way with ServiceMax. Read Their Story

Increasing revenue while providing a world-class customer experience

LiftOne leveraged ServiceMax to improve the technician experience, reduce invoicing delays and inaccuracies, and drive higher customer loyalty. Read Their Story

ServiceMax Core

ServiceMax Core is purpose-built for asset-centric industries, offering features, services, and integrations that help customers improve asset uptime, boost technician productivity, and deliver metrics for confident decision making.

Asset 360 for Salesforce

Asset 360 for Salesforce helps Salesforce customers to adopt an asset-centric approach to field service management to increase revenue, efficiency, and agility to market and regulatory shifts.

ServiceMax FieldFX

FieldFX provides energy customers with greater visibility to improve process efficiency, while reducing revenue leakage by enabling field and office teams to stay connected—even when offline.

ServiceMax Core ServiceMax Core is purpose-built for asset-centric industries, offering features, services, and integrations that help customers improve asset uptime, boost technician productivity, and deliver metrics for confident decision making. Asset 360 for Salesforce Asset 360 for Salesforce helps Salesforce customers to adopt an asset-centric approach to field service management to increase revenue, efficiency, and agility to market and regulatory shifts. ServiceMax FieldFX FieldFX provides energy customers with greater visibility to improve process efficiency, while reducing revenue leakage by enabling field and office teams to stay connected—even when offline.