IDC MarketScape: Worldwide Field Service Management Applications

Field Service Management (FSM) is defined by IDC as the set of activities or processes to manage the field service operation, including work order management, scheduling optimization, route optimization, fleet management, human capital management, contractor management, and augmented reality/mixed reality.

PTC is positioned as a Leader in this 2023–2024 IDC MarketScape for Worldwide Field Service Management Applications. ServiceMax, which PTC acquired in 2023, was named a Leader in the IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2021-2022 Vendor Assessment (doc #US46742521, December 2021) and the IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2019-2020 Vendor Assessment (doc #US44408719, November 2019).

“Aftermarket and field service companies should consider PTC when looking for a partner that can improve a wide variety of field service processes while connecting service data with critical enterprise stakeholders to solve complex issues in asset-centric industries,” said Aly Pinder Jr., research vice president, aftermarket services strategies, IDC. “PTC has a long history of working with field service organizations across industries to enable improved operations, increased asset productivity, and enhanced customer experiences.”

SOURCE: IDC MarketScape Worldwide Field Service Management Applications 2023-2024 Vendor Assessment, by Aly Pinder, December 2023, IDC #US49989523

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market, and business execution in the short term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the icons.