ServiceMax Go
The next generation of mobile productivity for field service
ServiceMax Go, the field service mobile app
The role of a field technician is inherently mobile, so don’t slow them down with old technology. Designed with technicians in mind, ServiceMax Go is a technician mobile app that runs on any device, regardless of connectivity.
Unlike other field service apps, ServiceMax not only provides information about the next work order, customer site, routing, and products to be serviced, but is highly configurable and extensible, enabling seamless access to upsell capabilities, IoT diagnostics, collaboration, knowledge base, pricebooks, quotes, and parts search.
A mobile solution uniquely designed for life in the field
See how technicians and field service engineers use the ServiceMax Go field service app.
Boost technician productivity
ServiceMax Go is ultimately flexible and designed for field work. With a world-class, intuitive user experience, it delivers complete work and asset data visibility for maximum technician productivity. Paired with ServiceMax Core, ServiceMax Go delivers real-time, critical information about work orders, job details, and customer context to technicians on the go.
Connect online and offline
Field service technicians often work in remote locations with limited connectivity. ServiceMax Go provides seamless offline capabilities with Smart Sync, so that technicians can access customer and equipment information, or capture service information remotely, regardless of internet connectivity.
Keep technicians informed
Today, technicians and customers expect real-time updates to stay productive and informed. ServiceMax makes these interactions seamless with automated alerts, notifications, and integration with ServiceMax Zinc, Engage, and Service Board. Technicians are notified in real time about schedule changes, work order details, and more, while customers receive live arrival times to stay informed.
Seamless sync experience
ServiceMax Go is designed to deliver the best performance for field service engineers, online and offline. Our market-leading sync engine keeps technicians productive with just the right data to complete the service workflow, covering the work order process, time and materials price lookups, work order debriefs, service report generation, and signature capture. ServiceMax Go handles both full and incremental synchronization as needed and delivers full synchronization reporting for management and audit of mobile sync performance.
Offline close
When your paper-based field service processes slow your cash flow, you need a reliable application that helps engineers and technicians keep accurate records of each service visit. ServiceMax Go enables time-saving automation for the technician and puts complete and accurate reporting in front of the customer. With features, such as pricebook visibility, accurate pricing engines to generate quotes and invoices, and the ability to generate pro forma invoices, your team can deliver efficient customer experiences that keep the cash flowing.
Checklists and forms
ServiceMax Go and DataGuide ensure that forms, checklists, and inspections are reliably executed by technicians on their mobile devices and saved along with installed base records. Data validation rules ensure that information captured is accurate.
DataGuide enhances the power of ServiceMax Go by providing advanced forms and checklists capabilities to ensure accurate data capture and supports technicians in a variety of tasks such as inspection, maintenance, and safety.
ServiceMax Go features
Smart sync
ServiceMax Go handles full and incremental synchronization as needed for data and configuration details by technician, team region, and service process. Choice of synchronization methods include scheduled, manual, after record update, and more.
Alerts and notifications
Automated alerts and notifications ensure technicians stay informed automatically. Service flow automation in ServiceMax Core allows administrators to configure rules and automations to notify technicians and customers about changes and updates.
Document generation
Configure and generate output documents for quoting, pro forma invoicing, service reporting, and more, and capture customer signatures while on-site.
Service data visibility
ServiceMax Go provides all the data technicians need to complete the job: calendar views of work order and associated tasks, all work order details, access to pricebooks and price engines, contracts and entitlements data, customer context, and more.
Form builder and DataGuide
Ensure accurate completion of forms, checklists, and inspections. Save time and remove tedious tasks with branching, conditional logic, and default answers. Our no-code form builder provides flexibility to configure and deploy forms at ease. Leverage DataGuide for an even more advanced forms and checklists experience.
Integrations across ServiceMax
Seamless integration with ServiceMax Core, Service Board, DataGuide, Zinc, and the ServiceMax Engage mobile apps.
Empower field service engineers with ServiceMax Go
"Engineers aren't burdened with searching for information on a laptop. We've seen employee morale skyrocket. Engineers aren't just fix-it guys anymore. They're completely in tune with what our customers need."
Steve Nava, Senior Director, Luminex Corporation