Boost service resolution efficiency
Collaborate intelligently
ServiceMax Zinc is tailored for service teams, integrating seamlessly with existing service records, workflows, and tools. As an integral part of all ServiceMax products, Zinc facilitates service collaboration across teams and personas, offering instant support and access to experts.
Drive efficiency with automation
Make collaboration faster and more effortless. Eliminate routine collaboration tasks and leverage AI-powered bots, hotlines, and automation to route and track requests.
Gain insights and security
Track engagement across different conversations and broadcasts, and access team collaboration analytics to optimize processes and increase employee engagement. Robust security and encryption ensure all team members satisfy compliance requirements.
Stay connected, stay aligned
ServiceMax Zinc allows technicians to easily convey information in the appropriate medium. In addition to messaging, voice/video calling, content sharing, and location sharing, Zinc offers live AR video calls to help technicians appropriately diagnose issues. Broadcasts alert teams and groups to new processes and procedures.
Explore Zinc features
Messaging
Send text, photos, videos, files, locations, or audio. Start new 1:1 or ad hoc groups. Camera to text (optical character recognition) to scan text from photos. Hands-free mode—new text messages are read out loud.
Video calling and annotation
Live video overlay annotation for remote troubleshooting and collaboration. Capture still photos from video to stream, annotate, and send.
Broadcasts
Send long-form text, photos, videos, or files to targeted audiences. Optional urgent delivery setting ensures all users must read and see broadcast content before using app for compliance and reporting.
Hotlines
Set up hotlines for technical support and access to experts. Track questions and help requests with a lightweight ticketing system, with statuses and timestamps for accountability.
Intelligent bots and AI
Leverage intelligent automation to route hotline requests to the right subject matter experts. Zinc bots ask questions and route requests based on user answers, with options to send reminders and escalate requests.
Integrations across ServiceMax
Zinc is embedded across all ServiceMax products. Seamless integration with ServiceMax Core, Service Board, DataGuide, Go, and the ServiceMax Engage mobile apps.
BioTek Instruments accelerates field operations with Zinc
"Zinc helps us cut through the noise to make sure we get the job done. It's fast and concise communication."
Sean Jordan, Service Director, BioTek Instruments