An integrated service management experience
ServiceMax mobile apps and add-ons are designed to work seamlessly together, creating a unified and efficient experience. Deep integrations allow for a smooth flow of data and functionality across teams and jobs, so that technicians, dispatchers, and end customers have an exceptional, connected user experience. With an integrated solution, ServiceMax empowers you to deliver:
- A comprehensive customer experience: Customers benefit from a unified, personalized journey, ensuring their needs are consistently met across all touchpoints.
- An engaged service team: Technicians, dispatchers, and other team members feel empowered with the tools and information they need to deliver exceptional service, increasing job satisfaction and reducing turnover.
- Rich service data for enhanced automation and collaboration: Data-driven insights enable the optimization of processes, automation of repetitive tasks, and improved collaboration between teams.
- Critical business insight to support business growth: By analyzing service data, organizations can identify trends, uncover opportunities, and make data-driven decisions that drive growth and profitability.
Customers get more with ServiceMax Engage
ServiceMax Engage puts the end customer in the driver’s seat with relevant information about their assets and service work. Connect Engage with:
- Zinc to enhance self-service, remote technical support, and team collaboration
- Optimization and Service Board to efficiently propose and schedule service appointments
- ServiceMax Go to proactively track technician location and appointment statuses in real time
3D systems succeed with Engage
"When ServiceMax first introduced Engage earlier this year, we recognized the huge potential it had to improve service outcomes and increase customer satisfaction. ServiceMax Engage is much more than a service request app—it puts the power to manage assets directly in the hands of our customers. With ServiceMax Engage, we are closing a critical part of our feedback loop and improving both the customer experience and the quality of our asset data."
Mark Hessinger, SVP Global Customer Success
Service team collaboration gets better with ServiceMax Zinc
Zinc equips your customers, technical support agents, dispatchers, and technicians with powerful, collaborative tools. Connect Zinc with:
- Engage to encourage improved remote technical support between customers and service team members
- Service Board to enable dispatchers and technicians to efficiently plan and adjust their work schedules
- ServiceMax Go to facilitate technician collaboration with Experts to support issue resolution
BioTek Instruments utilize Zinc to drive operations
"Zinc has helped our Field Service teams operationally in a variety of important ways: We can resolve critical issues faster, office-based members of the service department can instantly communicate with the field thanks to desktop apps, and our service teams can quickly communicate and collaborate without having to switch between several apps."
Sean Jordan, Service Director BioTek Instruments
Scheduling and optimization gets easier with Service Board
Service Board empowers your dispatchers with robust planning and scheduling tools. Connect Service Board with:
- Zinc to enable dispatchers and technicians to proactively adjust schedules.
- Zinc and ServiceMax Go to enable dispatchers and technicians to effectively plan and collaborate on route
- Engage via Optimization to let customers select available appointment windows that best fit their schedules
GE HealthCare improves service with Service Board
"With the 'Recommend Resources' in Service Board, you just click in: You have your constraints. You have data for trainings. Data for the work order. Geolocation for both the FE and the customer site. There you go. Just click and you see who is the best resource. Ten seconds. That's all you need."
Lucas Argentim, Staff Technical Product Manager