PTC Is a Leader in Quadrant Knowledge Solutions’ SPARK Matrix for Field Service Management

Written by: Sumair Dutta

Read Time: 3 minutes

PTC has once again been recognized for its industry-leading Field Service Management (FSM) portfolio. Quadrant Knowledge Solutions has published its inaugural Field Service Management market assessment. In the report, PTC’s ServiceMax was ranked as an industry leader.

Read the press release here, announcing this achievement.

In its analysis of the global FSM market, Quadrant Knowledge Solutions explained, “PTC, with the robust functional capabilities of its Field Service Management offerings, has secured strong ratings across the performance parameters of technology excellence and customer impact and has been positioned amongst the technology leaders in the 2023 SPARK Matrix™ of the FSM market.”


This Field Service Management SPARK Matrix profiles 13 FSM vendor offerings. It provides a visual representation and positioning of these key market participants.

Download a complimentary copy of Quadrant Knowledge Solutions’ Knowledge Brief that provides a complete assessment of its evaluation of PTC’s Field Service Management portfolio.

Each supplier is ranked relative to its competitors based on various performance parameters, technology excellence, and customer impact. Quadrant’s Competitive Landscape Analysis is a useful planning guide for strategic decision-making, such as finding M&A prospects, partnerships, geographical expansion, portfolio expansion, and similar others.

Industry leadership validation

The report explains that PTC’s ServiceMax Field Service Management capabilities include scheduling and dispatch, workflow management, reporting and analytics, service logistics & repair, remote assistance & triage, contract & warranty entitlement, installed base management, mobile collaboration, and augmented reality. Additional service functionality around service information delivery, augmented work instructions, parts planning, and predictive service is also enabled within ServiceMax via integrations with other PTC products, including Arbortext, Vuforia, Servigistics, Windchill, Warranty, and ThingWorx.

“PTC is pleased to be recognized by Quadrant Knowledge Solutions as an industry leader in Field Service Management. Providing service engineers with greater access to AI-driven insights and equipment intelligence helps our customers improve efficiency. Frontline field workers are in a better position to recommend service upgrades or expanded warranty coverage. These insights are transforming field service from being a cost center to a revenue generator,” explained Ron Salvador, General Manager, Service Lifecycle Management Business Unit, PTC.

PTC is unique in its ability to bring asset data to the digital thread. Extending and easing access to this intelligence by service operations technicians delivers significant value to our customers. Engineering and design data can be used to accelerate issue resolution. It can also provide new insights on usage patterns for product management teams to incorporate into future releases.

Download a complimentary copy of Quadrant Knowledge Solutions’ Knowledge Brief that provides a complete assessment of its evaluation of PTC’s Field Service Management portfolio.

About ServiceMax

PTC's ServiceMax Field Service Management portfolio comprises products that are purpose-built for asset-centric industries. These products offer features, services, and integrations that accelerate digital transformation spanning the service lifecycle. ServiceMax customers are digitally transforming how service is planned, managed, and improved. ServiceMax enables field service teams to shift from a reactive, break-fix model to operating with greater insights and knowledge. Greater visibility to field service intelligence enables the implementation of proactive service models to minimize unplanned downtime and deliver a superior customer experience.

About Quadrant Knowledge Solutions

Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments. For more available research, please visit our website

Learn more about Field Service Management solutions with PTC's ServiceMax

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Tags: Service Lifecycle Management (SLM) Product Lifecycle Management (PLM) ServiceMax Field Service

About the Author

Sumair Dutta

Sumair Dutta is the Vice President of SLM Product Marketing at PTC, where he plays a pivotal role in crafting and refining PTC’s Service Lifecycle Management messaging, positioning, and strategic direction.

Sumair's journey in service management spans over 15 years, marked by his dedication to studying, analyzing, and advising field service organizations. He began his career at the Aberdeen Group, where he honed his expertise in service management, and later assumed the role of Chief Customer Officer at The Service Council. During this time, he worked closely with leaders in service-based businesses, helping them define and actualize their service strategies while collaborating closely with implementation teams to ensure seamless execution.

A recognized thought leader in the field service and service management domains, Sumair has conducted numerous research projects focused on field service, customer support, and strategic service execution. His diverse experience and passion for serving clients' needs make him an invaluable voice in the industry.