Creating, managing, and delivering content in an efficient way requires a system that makes every element of the process be simple – and smart.
Connections from the design to the service content can be implicit or explicit. There are reasons why an organization may choose one or the other, or both.
Outdated service manuals. Duplicate content. Incorrect parts numbers. Obscure, misleading instructions. These and other technical communication problems have a direct impact on customer operations. They persist because your illustrators, writers, and editors do not have the resources to:
Create. Manage. Deliver.
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