As your company’s service leader, you’re under pressure to digitally transform your organization. Yet, a survey conducted by Tech-Clarity of over 100 service leaders discovered 54% of respondents experience poor customer satisfaction due to inaccurate service information. How do you focus on improving service efficiency if you’re constantly burdened with customer escalations?
With PLM, the most up-to-date service and parts information is extended from engineering to service in a highly accessible way. As a result, service issues are resolved quickly, with a faster first-time-fix-rate, less equipment downtime and greater technician productivity.
With PLM for service, your team will gain access to the latest product-centric service and parts information, improving overall efficiency while reducing operational costs.
See how your peers are driving success with PLM for service.
Improve first-time-fix-rate by 90% or more.
Save an estimated $6 million annually in operation-related costs.
Achieve up to an 80% drop in service calls and emails related to parts identification.
For manufacturers embarking on a digital transformation, PLM service solutions provide a solid foundation for the smart, connected enterprise by enabling a digital thread of information.
Manage a trustworthy, up-to-date source of interactive service and parts information to improve customer satisfaction.
Make dynamic, fast-paced, and coordinated changes throughout the product lifecycle to ensure all stakeholders are accessing the most up-to-date product information.
Continually improve the quality of the product and reduce service instances to improve customer satisfaction.
Provide full traceability between engineering, manufacturing, sales, and service with comprehensive out-of-the-box BOM management.
Deploying a Product Lifecycle Management (PLM) backbone was key to Liebherr-Components Biberach digital transformation. Providing accurate product and parts information across engineering, manufacturing, and service drove efficiencies in the company’s pricing strategy. Learn how this directly impacted service revenue.
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