Use PLM to improve service agility and efficiency

As your company’s service leader, you’re under pressure to digitally transform your organization. Yet, a survey conducted by Tech-Clarity of over 100 service leaders discovered 54% of respondents experience poor customer satisfaction due to inaccurate service information. How do you focus on improving service efficiency if you’re constantly burdened with customer escalations?

With PLM, the most up-to-date service and parts information is extended from engineering to service in a highly accessible way. As a result, service issues are resolved quickly, with a faster first-time-fix-rate, less equipment downtime and greater technician productivity.

Optimize your service organization with PLM

With PLM for service, your team will gain access to the latest product-centric service and parts information, improving overall efficiency while reducing operational costs.

See how your peers are driving success with PLM for service.

Improve Customer Satisfaction

customer satisfaction

Improve first-time-fix-rate by 90% or more.

service costs

Save an estimated $6 million annually in operation-related costs.

Decrease Service Overhead

service overhead

Achieve up to an 80% drop in service calls and emails related to parts identification.

PLM capabilities for service

For manufacturers embarking on a digital transformation, PLM service solutions provide a solid foundation for the smart, connected enterprise by enabling a digital thread of information.

Service Process Management
Change and Configuration Management
Quality Management
BOM Management

Service Process Management

Manage a trustworthy, up-to-date source of interactive service and parts information to improve customer satisfaction.

Change and Configuration Management

Make dynamic, fast-paced, and coordinated changes throughout the product lifecycle to ensure all stakeholders are accessing the most up-to-date product information.

Quality Management

Continually improve the quality of the product and reduce service instances to improve customer satisfaction.

BOM Management

Provide full traceability between engineering, manufacturing, sales, and service with comprehensive out-of-the-box BOM management.

Liebherr-Components Biberach Liebherr-Components Biberach

Deploying PLM at Liebherr-Components Biberach

Deploying a Product Lifecycle Management (PLM) backbone was key to Liebherr-Components Biberach digital transformation. Providing accurate product and parts information across engineering, manufacturing, and service drove efficiencies in the company’s pricing strategy. Learn how this directly impacted service revenue.

Find out more about the digital thread for service

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