As your company’s service leader, you’re under pressure to digitally transform your organization. Yet, a survey conducted by Tech-Clarity of over 100 service leaders discovered 54% of respondents experience poor customer satisfaction due to inaccurate service information. How do you focus on improving service efficiency if you’re constantly burdened with customer escalations?
With PLM, the most up-to-date service and parts information is extended from engineering to service in a highly accessible way. As a result, service issues are resolved quickly, with a faster first-time-fix-rate, less equipment downtime and greater technician productivity.
With PLM for service, your team will gain access to the latest product-centric service and parts information, improving overall efficiency while reducing operational costs.
See how your peers are driving success with PLM for service.
Improve first-time-fix-rate by 90% or more.
Save an estimated $6 million annually in operation-related costs.
Achieve up to an 80% drop in service calls and emails related to parts identification.
Make dynamic, fast-paced, and coordinated changes throughout the product lifecycle to ensure all stakeholders are accessing the most up-to-date product information.
Deploying a Product Lifecycle Management (PLM) backbone was key to Liebherr-Components Biberach digital transformation. Providing accurate product and parts information across engineering, manufacturing, and service drove efficiencies in the company’s pricing strategy. Learn how this directly impacted service revenue.
Get analyst reports, webcasts, customer case studies, and more.
Thank you for your interest!
Page Not Found
Item not available in English.