What is quality management
Quality management ensures quality is designed into every product and process across the enterprise, including external partners. Quality management provides automated failure mode and effects analysis (FMEA), enables closed-loop corrective and preventive actions (CAPAs) and accurate root cause analysis (RCA) to accelerate identification, containment, and analysis of issues and tracking of affected items. Quality Management is required to achieve compliance with regulatory requirements and quality standards in most industries. However, the complexities of dispersed teams, disconnected systems, and a changing regulatory environment create roadblocks to delivering high-quality products. PTC integrates quality management into the PLM process. This enables better management of quality early in the lifecycle which reduces late stage changes and reduces the costs of poor quality.
Driving down the cost of poor quality management
Product innovation requires speed, agility, and compliance. This is only made possible when product development processes are streamlined and all stakeholders have access to the most accurate data. PTC’s quality management software addresses both. It creates data governance and traceability built from a single source of real-time information accessible to all stakeholders.
Changes to requirements and non-conformances become connected and automated, enabling engineers to solve CAPAs faster and produce higher quality designs. These efficiencies ultimately result in higher first-pass yields and lower percentages of scrap, rework, line, and field failures. This drives down the cost of poor quality and improves customer satisfaction.
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Closed-loop quality for the entire organization
PTC takes a holistic approach to quality across the organization from ideation to field service. Highly configurable, out-of-the-box workflows are associated with products and parts for a complete design master record (DMR) and design history file (DHF). Change and configuration management, requirements and test management, CAPAs, non-conformances, customer experience management (CEM), audit, document control, failure mode and effects analysis (FMEA), fault tree analysis (FTA), critical to quality (CTQ), and risk-based design (RBD), are centrally stored and aligned with engineering, manufacturing, and service bills of materials and process plans. By combining PLM and quality management into a single platform, PTC helps organizations of all sizes accelerate the delivery of high-quality products.
Start improving quality management
As customer expectations continue to grow, it's imperative to adapt your product development approach to stay ahead. Aberdeen Research explores how Best-in-Class companies are employing an all-encompassing Product Lifecycle Management (PLM) strategy focused on quality to not only meet but exceed customer expectations. With a quality-centric PLM, companies can effectively enhance product quality, reduce operating costs, and make better data-driven decisions.
Key product features
Unify your engineering, quality, and regulatory teams by introducing best practice change, document, and design control processes.
Change and configuration management: Communicate changes, requirements, test procedures, and manufacturing controls to downstream teams
Document control: With integral training tracking
Closed-loop feedback: Collect product failure and performance data from testing, manufacturing, field/IoT for root cause analysis and feedback to design
Audit: Perform internal and supplier audits to ensure that key corporate processes, requirements, and directives are being followed
MBD and MBE: Visibility into model based detailed design data to identify CTQ for development of validation and manufacturing control plans
CAPAs, SCARS, and change requests: Initiate, evaluate, assign, monitor, review, and approve CAPAs arising from internal or external non-conformances
Customer experience management: Capture all customer feedback, including customer complaints
Digital product traceability: Standard OSLC, supports certification and qualification ISO26262, DO-178, etc.
Non-conformances, deviations, waivers: Intake, evaluate, resolve, and track product and process nonconformance with integrated change management
Risk and reliability: FMEA with direct connection of DFMEA to BOM, Weibull life data analysis, fault tree analysis, risk-based design, prediction, and critical to quality
Standards and compliance: ISO9000, Six Sigma, APQP, CMMI, and medical device standards like FDA 21 CFR Part 820
Medical device applicability: Pre-configured ISO 13485 processes
Real-time connectivity: Remote monitoring of field products leveraging IoT
Customer stories
PTC customers have reaped the rewards that come with better quality management in industries ranging from life sciences to electronics and high tech. See for yourself.
Learn more about Windchill
PTC’s Windchill is a leading quality management solution. Windchill provides a single source of truth that can be shared across engineering, quality manufacturing, and supply chain and regulatory teams. It closes the loop on quality, making post-market intelligence available to all functions. It is a trusted and scalable product for collaboration and innovation.
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