Optimize Immense Service Parts Network
In an exceedingly complex aerospace supply chain, Boeing needed a flexible enterprise service parts management solution with a firm foundation in advanced data science.
Read Their Story"
Service lifecycle management (SLM) is the practice of aligning service parts management, technical communication, field service management, and product support operations to maximize customer uptime. Companies use SLM to manage parts and inventory, communications across teams, oversee service activities, and support overall product operations to assure that customers’ assets and machines operate with maximum uptime.
Connect with installed assets and the customer:
Track real-time performance and usage, predict future events, and establish a relationship with the customer.
Connect with installed assets and the customer:
Track real-time performance and usage, predict future events, and establish a relationship with the customer.
Set up service processes and information:
Establish customer engagement and operational process, provide necessary service information and content, and establish entitlements and related commitments.
Set up service processes and information:
Establish customer engagement and operational process, provide necessary service information and content, and establish entitlements and related commitments.
Deliver on work and customer commitments:
Enable involved stakeholders, streamline work completion and validation, and capture asset data
Deliver on work and customer commitments:
Enable involved stakeholders, streamline work completion and validation, and capture asset data
Plan for resource demand:
Uncover resource demand for people and parts, identify and prepare necessary resources and information, ensure revenue coverage.
Plan for resource demand:
Uncover resource demand for people and parts, identify and prepare necessary resources and information, ensure revenue coverage.
Connect with installed assets and the customer:
Track real-time performance and usage, predict future events, and establish a relationship with the customer.
Connect with installed assets and the customer:
Track real-time performance and usage, predict future events, and establish a relationship with the customer.
Set up service processes and information:
Establish customer engagement and operational process, provide necessary service information and content, and establish entitlements and related commitments.
Set up service processes and information:
Establish customer engagement and operational process, provide necessary service information and content, and establish entitlements and related commitments.
Deliver on work and customer commitments:
Enable involved stakeholders, streamline work completion and validation, and capture asset data
Deliver on work and customer commitments:
Enable involved stakeholders, streamline work completion and validation, and capture asset data
Plan for resource demand:
Uncover resource demand for people and parts, identify and prepare necessary resources and information, ensure revenue coverage.
Plan for resource demand:
Uncover resource demand for people and parts, identify and prepare necessary resources and information, ensure revenue coverage.
PTC is once again positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Service Lifecycle Management (SLM) platforms. Read this excerpt to gain insights on the increasing importance of picking an SLM vendor that delivers a complete suite of service capabilities, can be implemented at scale, and has what it takes to future proof your service operations.
In an exceedingly complex aerospace supply chain, Boeing needed a flexible enterprise service parts management solution with a firm foundation in advanced data science.
Read Their StoryB. Braun began partnering with ServiceMax in 2016 to improve the uptime and lifespan of its products, and transform its service operations and compliance management.
Read Their StoryWith ArborText and Windchill, Kirloskar was able to achieve a true SLM across their entire service channel, ensuring better and faster customer service.
Read Their StoryTo consolidate dozens of disparate systems, create standardized processes, and increase service efficiency, Kodak Alaris sought out a cloud-based FSM platform to meet their needs.
Read Their StoryManage end-to-end service processes to assure compliance and meet SLA/contract needs.
ExploreMaintain a view of product and service knowledge with best-in-class warranty management software.
ExploreUse advanced AR content development solutions to address workforce challenges and meet business goals.
ExploreService lifecycle management (SLM) and product lifecycle management (PLM) complement each other. PLM is the digital component for supply chain agility and business continuity. Data allows organizations to control costs, speed time to market, and offer quality and compliance. SLM is the physical component made up of assets and machines that require management of service, parts, communications, and product support.
Service lifecycle management (SLM) systems would employ Internet of Things (IoT) devices to do a variety of things. For example, IoT sensors could monitor the health or performance of a machine. Should the sensor spot a possible issue, it might alert the SLM system for service. Data from IoT-connected assets would allow service management teams to make better business decisions in deploying technician resources or predicting parts inventories.
Generally, there are four stages of SLM. They are:
Tell us about the challenges your business faces, and our team will contact you about how to best leverage SLM.
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