The Customer

Founded in 1997, Faurecia is one of the largest international automotive parts manufacturers in the world and has grown to become a major player in the global Automotive Industry. Recognized for its operational excellence and technological expertise, Faurecia is a preferred partner of the world largest automakers.

With 330 sites including 30 Research & Development centers in 34 countries around the world, Faurecia is a global manufacturing leader in automotive seating, interior systems, automotive exteriors, and emissions control technologies. Faurecia is recognized as a pioneer in technological innovations - reducing the weight of vehicles, offering customized comfort and style solutions, and mitigating any impact on the environment. At the same time, Faurecia is also developing new manufacturing processes that are set to revolutionize its production methods.

"At Faurecia, we work with some of the biggest original equipment manufacturers (OEMs) in the world", said Rafael Unruh, Competence Center Manager, Faurecia. "We are a pioneer in automotive technology and manufacturing processes. We pride ourselves on providing our customers with a superior product that keeps them coming back with each iteration of a vehicle."

The Challenge

While Faurecia has a long track record of providing its customers with exemplary products, the increasing need to provide customers traceability for the parts it was producing motivated the company to further support these efforts. The large automotive OEMs expected Faurecia to be able to both track the process of operations and production and to make that information available on demand. For example, customers wanted to know which airbags were added to which cars, as well as detailed data characteristics about how each airbag was installed, including torque and angle of installation.

Although the data for providing this traceability had always been available, the organization's solutions for collecting and distributing it were not on par with the efficiency and scalability that can be achieved with today's more modern IoT solutions and supporting architectures.

In the modern age of manufacturing, data is king,” said Unruh. Consumers today have come to expect that they can get an update on a process at any time without the need for human interaction or intervention, and the same is true for our customers. We realized that we needed to provide greater transparency into our processes and products, so that our customers can plan and react accordingly and improve their own efficiencies.


Faurecia is one of the world’s largest automotive equipment suppliers in Automotive Seating, Emissions Control Technologies, Interior Systems, and Automotive Exteriors, posting total sales of more than $21 billion in 2014. At December 31, 2014, Faurecia employed 100,000 people in 34 countries at 330 sites and 30 R&D centers. Faurecia is listed on the NYSE Euronext Paris stock exchange and trades in the U.S. over-the-counter (OTC) market.


  • IoT Gateway for KEPServerEX
  • Device Connectivity
  •         - Allen-Bradley
            - Modbus
            - Siemens
  • Client Connectivity
  •         - IJ Core (Faurecia’s proprietary MES)

The Approach

Realizing that connectivity, data access, and scalability would be essential, Faurecia set out to find a communication solution that could connect to the various PLCs on the factory floor. After experimenting with the product of a well-known OPC server provider, the company found that it was unreliable and resulted in lost data and server overloads. Faurecia turned to Kepware’s flagship connectivity platform, KEPServerEX, and began a pilot project in their Porto Real, Brazil factory. The company was familiar with the solution, having used KEPServerEX for a number of years to connect PLCs on the plant floor to IJ Core, Faurecia’s proprietary parts fabrication and Manufacturing Execution System (MES) via the OPC DA protocol.

Using OPC DA to broker communications was complicated and becoming increasingly antiquated. The company considered replacing its OPC DA communications with OPC UA, which— though more modern—proved to be even more complex and required time and resources for implementation.

Organization Impact & Benefits

  • Improved parts traceability throughout the entire manufacturing process, satisfying internal Faurecia stakeholders and the company’s customers
  • Improved connectivity and speed of communication between factory floor machines and IJ Core, Faurecia’s proprietary MES
  • Improved parts production quality
  • Reduced development time, effort, and training
  • Increased ability to scale transparency project internationally
  • Enabled smarter, more nimble decision making across the organization

After learning more about Faurecia’s goals, Kepware representatives were able to recommend that Faurecia implement the REST Server Agent in the IoT Gateway for KEPServerEX, which was released to market in October 2015. The developers working on Faurecia’s MES were already comfortable with REST/HTTP (protocols ubiquitous in IT and on the web, and used in Internet of Things platforms) and were excited about the new middleware language that used KEPServerEX connections they already had in place.

Faurecia has a local server in each plant running its proprietary MES, IJ Core. Using the IoT Gateway, the company began collecting data from the shop floor and communicating it to IJ Core over REST/ HTTP. IJ Core was then able to store that information, satisfying customer requests for traceability spanning several years.

The Results

By implementing the IoT Gateway as the communications medium between PLCs on the plant floor and IJ Core, Faurecia is able to provide customers with the product traceability they require. With new visibility into the manufacturing data of parts provided by Faurecia, the world’s largest automotive OEMs are able to satisfy regulatory requirements and improve overall product quality for consumers.


Internal Faurecia stakeholders are benefiting as well. Operators on the machine floor note that communications are much faster, and the Quality Assurance department has the industrial data they need in order to analyze production quality. The solution has also improved the daily professional quality of life for developers working on IJ Core. Utilizing the familiar REST protocol instead of OPC enables them to spend more time developing new solutions to increase shop floor productivity and less time troubleshooting.

Furthermore, technology from Kepware is helping to bridge the gap between Operations Technology (OT) and Information Technology (IT) by enabling executives in Faurecia’s boardroom to access and leverage data to boost efficiencies across the organization. Since implementing the IoT Gateway for KEPServerEX, Faurecia was able to decrease its transparency project from a complicated six-month scope to a functioning solution in just a couple of days. This has resulted in significant time and revenue savings—and satisfied customers. Given the ease of implementation and overall success of the Porto Real, Brazil pilot, Faurecia plans to standardize on KEPServerEX in its North American, Asian, and European factories in 2016. The company is also interested in using the data to do more proactive analytics on the machines. Faurecia plans to serve production data to plant supervisors on a tablet display, allowing them to monitor and make real-time changes to production in order to reduce unplanned downtime and improve operations. “We see huge potential with the IoT Gateway and are excited to deploy it across the 34 countries we operate in. We’re seeing benefits from this implementation from the boardroom down to the shop floor, and only expect them to increase as more locations utilize it. We’re able to be smarter and more nimble in our decision making, which leads to better products and services for our customers.” Rafael Unruh


“The IoT Gateway’s ease of implementation and use— and ability to communicate with the leading devices on the shop floor—gives us peace of mind... With greater visibility into the processes we have in place, we’re able to make more educated decisions about our future, which is invaluable. ”

~Rafael Unruh— Competence Center Manager, Faurecia


Kepware Technologies is a software development business of PTC Inc., headquartered in Portland, Maine. Kepware provides a portfolio of software solutions to help businesses connect diverse automation devices and software applications and enable the Industrial Internet of Things. From plant floor to wellsite to windfarm, Kepware serves a wide range of customers in a variety of vertical markets including Manufacturing, Oil & Gas, Building Automation, Power & Utilities, and more. Established in 1995 and now distributed in more than 100 countries, Kepware’s software solutions help thousands of businesses improve operations and decision making.

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