HiKOKI Power Tools has a strong commitment to deliver world-class service. Servigistics helped optimize their service supply chain and improve efficiency and capability.
"Delivering world-class service is critical to our business and brand. Optimizing a complex service supply chain can be a complicated challenge. The implications of inefficiency are unacceptable."
"Our organization is much healthier today. With Servigistics we make better service parts management decisions that have reduced dead stock by 65% and improved service parts availability to meet customer demand."
"With such success in Europe, I’m excited about the additional benefit expanding to other regions of the company. Our organization is more capable to succeed with Servigistics."