Sysmex Uses AR to Train and Guide Service Technicians in the Field

SysmexAugmented reality has helped Sysmex improve customer satisfaction, drive operational efficiencies and improve training and service processes.

Sysmex used Vuforia Studio to create step-by-step, guided AR work instructions. Unlike with paper manuals, their technicians now have access to the most up-to-date information at their fingertips—in real time.

As a result, Sysmex technicians can now identify and fix any potential issues or perform preventative maintenance measures quickly and efficiently.

"Just imagine how productive a field engineer could be when they're able to see step-by- step examples of the maintenance activities that they need to perform."
Steve Postma, Sysmex Enterprise Architect