Pratt & Whitney merged two business units and needed consistency in service parts planning. Migrating from MCA and upgrading both to modern versions of Servigistics further improved their operational excellence.
If we don’t upgrade the commercial engines business, we will lose the benefits that we had achieved and the same for AeroPower. These tools are really considered essential.Robert Tomastik Materials Center of Excellence Manager, Pratt & Whitney
We see clients with a tangle of legacy software and deployments that can be a distraction from focus on digital transformation and they look to PTC and specifically PTC’s Customer Success team to lead them through a path.Steven Caldwell Vice President, Business Development, PTC
We made a large investment into the future of our customer service. Our customer base relies on uptime, and optimizing our services just makes sense – for our customers and for the long-term success of our business.Robert Tomastik Materials Center of Excellence Manager, Pratt & Whitney