- Aerospace and Defense Solutions
- Rapid fleet expansion doubled size in four years, with plans to double again by 2030
- Rising inventory complexity across 1,000+ aircraft and 500+ critical parts per plane
- Pressure to maintain aircraft availability while minimizing inventory costs
- Demand from airlines for predictable, efficient material solutions amidst economic and environmental pressures
Overview: Predicting the future to keep the world flying
In the high-stakes world of aerospace, uptime is everything. Airbus Flight Hour Services (FHS), headquartered in Toulouse, France, delivers unmatched aircraft availability and cost-efficiency to its global airline customers. To meet rising demand and ensure parts are always where they’re needed, Airbus FHS turned to PTC’s Servigistics—an advanced service parts optimization solution—to bring next-level accuracy and efficiency to its operations.
“We predict the future. To meet our customer commitments, we need to know what they will need before they do.”
—Clement Debray
The challenge: Scaling precision amid rapid growth
With the Airbus FHS fleet doubling in size and expected to double again by 2030, the complexity of inventory planning has grown exponentially. Each aircraft contains more than 500 critical parts, and airlines increasingly rely on Airbus FHS for dependable material solutions. To meet expectations for cost control, availability, and performance, Airbus FHS needed to:
- Maintain the highest aircraft availability
- Minimize inventory and maintenance costs
- Adapt quickly to changing market and operational demands
The solution: Advanced AI and Simulation with Servigistics
Airbus FHS integrated Servigistics to bring precision forecasting and optimization to its service supply chain. Key capabilities included:
- Causal Forecasting + Best-Fit Analysis: Continuously refined to adapt to dynamic customer and fleet needs
- Scenario Simulation: Data-driven planning for inventory budgets, sizing, and value
- Proactive Planning: Smarter procurement and divestment decisions based on intelligent recommendations
“With Servigistics, we leverage cutting-edge optimization algorithms to maximize forecast accuracy and deliver immense value to our customers.”
—Clement Debray
The results: Excellence at scale
The partnership between Airbus FHS and Servigistics has delivered measurable success:
- Greater Forecast Accuracy for seamless supplier coordination
- Increased Aircraft Utilization through reduced AOG events
- Lower Operational Costs via lean inventory and smarter planning
- Elevated Customer Confidence through improved on-time performance
“Their achievements are remarkable and set a standard for the entire aerospace industry.”
—Marcos Magalhaes, Director of Servigistics Services, PTC
Collaboration: Driving innovation across Airbus
Airbus FHS collaborates closely with other business units, including Airbus Helicopters and Defense & Space, to share best practices in service parts management. Regular workshops and partnerships with Servigistics experts ensure continuous improvement and innovation.
“By uniting expertise across the enterprise and working hand-in-hand with PTC, we’re always advancing our capabilities to exceed customer expectations.”
—Clement Debray
The future: Soaring higher with Servigistics
As the aerospace industry evolves, Airbus FHS continues to raise the bar for operational excellence. With Servigistics, they don’t just manage inventory—they predict the future, ensuring every aircraft is ready for takeoff.