Challenges Airbus Flight Hour Services endeavored to deliver innovative maintenance solutions to their customers. Optimizing the service supply chain enabled their success.

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The globally renowned aerospace manufacturer created its Airbus Flight Hour Services division to deliver innovative maintenance solutions to customers. In its early days, Airbus FHS provided standard commitments to service A330s, A380s, and other Airbus planes at a smattering of customer sites around the world.

The pool of spare parts was a focal point—the company’s ability to manage it efficiently would go a long way toward ensuring that it could honor its customer commitments and run a profitable operation.

As business for the FHS division expanded, Airbus transformed its operations through new software and industry-leading business practices.

Business Challenge

As service contracts increased at the upstart FHS division, it became obvious to leaders that spreadsheets would no longer deliver the accuracy they needed to forecast spare-parts usage for more than 170 planes across Europe and Asia. The FHS Pool department faced a significant technology upgrade—and a major overhaul of its processes.


Airbus chose PTC’s Service Parts Management software and enlisted PTC consultants to support the transformation. PTC Global Services successfully transformed processes by identifying workflow improvements that would yield the greatest value and integrating industry best practices for managing and updating parts data.

Results (initial)

  • With the new solution, FHS analysts work even more efficiently
  • 4% of parts inventory identified for sale
  • 4% of parts inventory marked for lease/exchange
  • Inventory spend significantly optimized