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A PTC Technical Support Account Manager (TSAM) is your company's personal advocate for leveraging the breadth and depth of PTC's Global Support System, ensuring that your critical issues receive the appropriate attention quickly and accurately.
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| Guidelines & Legal: Codebeamer |
Codebeamer interacts with a wide range of operating systems and third-party products. To ensure quality and stability, PTC’s Quality Assurance team tests and validates each Codebeamer release on a variety of supported hardware and software combinations.
A list of supported configurations is available here: PTC Release Advisor - Release Matrices and Upgrade Compatibility. Before implementing your solution or upgrading any of its components, please refer the Release Advisor to confirm compatibility and ensure a smooth experience. You can also contact PTC Technical Support with any questions.
If you are running Codebeamer on a supported configuration and using a supported release, you can be confident that Technical Support will be able to assist you effectively. Any defects encountered in such configurations will be reported to PTC Development as an SPR (Software Performance Report) for potential prioritization in future maintenance or major releases.
Please note:
Configurations where the Codebeamer database schema or data has been modified outside of documented product commands - or without prior approval from PTC Technical Support or Development - are not supported.
Technical Support provides assistance and issue resolution for the most current version and release, as well as the immediately preceding version (including their latest service packs). You can find more details in the Product Release Calendar. Technical Support does not support beta releases, release candidates, development snapshots, or deprecated features.
For additional details, see Support Services Terms and Conditions.