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A PTC Technical Support Account Manager (TSAM) is your company's personal advocate for leveraging the breadth and depth of PTC's Global Support System, ensuring that your critical issues receive the appropriate attention quickly and accurately.
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PTC provides access to current software license codes, address information, and all required license details.
PTC customers can request a Customer Detail Report, which lists the license information for each installation site.
Customer Detailed Report returns various information such as: Customer Number, Sales Order Number, Host ID's, Order Item, Type of License, Quantity, Contact Person and Site etc.
A PTC web account with reporting privileges is required to obtain access to the Detailed License Report. To obtain a web account, sign up online: New Account.
PTC customers must keep their hardware and address information as accurate and as up-to-date as possible. PTC sends information to businesses based on hardware-specific issues and contacts businesses with important information regarding Maintenance Support contracts, software updates, license information, and Maintenance Support releases.
To verify or update your address or hardware information:
The PTC Website allows you to specify a new installation address and, if necessary, a different Maintenance Support shipping address. All information can be modified, including the contact name.
A PTC web account with licensing privileges is required to obtain access to update hardware information. To obtain a web account, sign up on line: New Account
PTC Customers can request a current license pack. A license pack is convenient for businesses that must reconfigure their license or review their current licensing configurations. The license pack typically has all required information to complete any machine or software reconfiguration.
To request a new license pack:
A PTC web account with licensing privileges is required to access this site. To obtain a web account sign up online: New Account