Log in
Support

Answers and online help

Support cases and reported issues

Ask the PTC Community

Product Support Home Page

Support services

Trying to solve an issue?

Manage and monitor software

Download software

Licenses

Plan updates and upgrades

Proactive system scans and performance

PTC services and SaaS products

Learn

Product guides and references

Product Training

Developer guides and tools

Services and expertise

Find a PTC partner

PTC Implementation Services

Change Language

ptc.com

Support
Manage and monitor software
Learn
Services and expertise

Change Language

ptc.com

Answers and online help

Support cases and reported issues

Ask the PTC Community

Product Support Home Page

Support services

Trying to solve an issue?

Download software

Licenses

Plan updates and upgrades

Proactive system scans and performance

PTC services and SaaS products

Product guides and references

Product Training

Developer guides and tools

Find a PTC partner

PTC Implementation Services


In another tab/window you have switched to a different account ().



Your active customer number ( - ) is not your primary association.

Would you like to switch to your primary association now ()?

Stay With Current
PTC Customer Support Engagement Guide
Get to know PTC's Service Offerings and how to engage, interact and make the most of Technical Support.

Contact by Phone: All Regions

Jump to: Americas | EMEA | APAC

Support Services cover installation and product specific issues.

Customer Care Centers cover the following services: License Management, Training & Consulting, Global Support, Credit & Collections, and Order Administration.

Americas Telephone Menu Map

United States and Canada

Department

Phone Number

Support Services

800-477-6435

Customer Care

877-ASK-4-PTC(877-275-4782)

Brazil

Department

Phone Number

Support Services

0800-891-0978

Europe and Africa Telephone Menu Map

 

Austria

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Belgium

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Denmark

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Finland

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

France

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Toll: 04-42-970-007

Germany

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Toll: 06-950-070-845

Ireland

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Italy

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Toll: 02-69-682-737

Israel

Department

Phone Number

Customer Care

 +972-4-8134600

Netherlands

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Norway

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Portugal

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Spain

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Toll: 912-702-537

South Africa

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Sweden

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Toll: 08-58-536-847

Switzerland

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

United Kingdom

Department

Phone Number

Customer Care

+800-PTC-4-HELP (00-800-78-24-43-57)

Toll: 02-073-650-696

Australia

Telephone Menu Map

Department

Phone Number

Technical Support

1-800-553-565

Renewal Sales

+86 21 61065714
License Management 1-800-553-565

China

Telephone Menu Map

Department

Phone Number

Technical Support

800-810-0699

Renewal Sales

+86 21 61065714
License Management 800-810-0699

Training

+86 400-920-1779

+86 21 61065536

+86 21 61065592

Hong Kong

Telephone Menu Map

Department

Phone Number

Technical Support

800-905330

Renewal Sales

+86 21 61065714
License Management 800-905330

Training

+86 400-920-1779

+86 21 61065536

+86 21 61065592

India

Telephone Menu Map

Department

Phone Number

Technical Support

1-800-103-4599

Renewal Sales

1-800-103-4599
License Management 1-800-103-4599

Training

+91 99-7293-1034

Indonesia

Telephone Menu Map

Department

Phone Number

Technical Support

001-803-65-7250

Renewal Sales

+86 21 61065714
License Management 001-803-65-7250

Japan

Telephone Menu Map

Department

Phone Number

Technical Support

0120-20-9023

Renewal Sales

0120-20-9023
License Management 0120-20-9023

Malaysia

Telephone Menu Map

Department

Phone Number

Technical Support

1-800-80-1026

Renewal Sales

+86 21 61065714
License Management 1-800-80-1026

Training

+91 99-7293-1034

New Zealand

Telephone Menu Map

Department

Phone Number

Technical Support

0800-44-4376

Renewal Sales

+86 21 61065714
License Management 0800-44-4376

 

Philippines

Telephone Menu Map

Department

Phone Number

Technical Support

1800-1651-0637

Renewal Sales

+86 21 61065714
License Management 1800-1651-0637

Singapore

Telephone Menu Map

Department

Phone Number

Technical Support

1800-830-9901

Renewal Sales

+86 21 61065714
License Management 1800-830-9901

South Korea

Telephone Menu Map

Department

Phone Number

Technical Support

080-3469-001

Renewal Sales

+86 21 61065714
License Management 080-3469-001

Training

+91 99-7293-1034

Taiwan

Telephone Menu Map

Department

Phone Number

Technical Support

0800-013069

Renewal Sales

+86 21 61065714
License Management 0800-013069

Training

+86 400-920-1779

+86 21 61065536

+86 21 61065592

Thailand

Telephone Menu Map

 

Department

Phone Number

Technical Support

001-800-65-6213

Renewal Sales

+86 21 61065714
License Management 001-800-65-6213