Use License Web Tools

PTC License Management Web tools provide a complete set of services for configuring, maintaining, and tracking your PTC software licenses.  Continuous improvement of the tools ensures the most complete and efficient management of the information associated with your PTC software licenses and license requests.  Review the tools at the PTC Support Website for more details on your specific license management needs.  The PTC License Management Web tools will process your request and provide you with a case number for tracking purposes.  That case number can be used to further investigate the request you made through the Web tools.

License Management Privilege Levels

PTC has enhanced the License Management Web tools by adding additional security and providing businesses with increased control over their licensing information with the introduction of the License Management Privilege Levels.  The privilege levels limit access to the LM Web tools and grant businesses the ability to define the privilege levels within their organizations.

Three privilege levels have been created—Supervisor, Licensing, and Reporting:

• LM Supervisor Privileges - Authorizes an individual to define the LM Privileges for everyone within the user's company.  The LM Supervisor Privilege is only for managing the privilege levels of the company's users.  There should be more than one individual at a company with LM Supervisor Privileges.
• LM Licensing Privileges - Allows editing capabilities for the user to manipulate their license information, such as installing new licenses, moving existing licenses and updating address or contact information.  This privilege level does not include the LM Reporting Privileges.
• LM Reporting Privileges - Provides view-only capabilities with access to the LM Reports (Customer Detail Reports) and the ability to retrieve their existing license packs.

For access to all of the LM Web tools, upgrade your account to include this option.  Once a supervisor has been assigned, the supervisor then has the ability and responsibility to define the privilege levels for the rest of the company.  The existing privileges for the other customer contacts will remain in place until the supervisor removes this access.  If someone without the appropriate LM privilege tries to use a Web tool, he or she will be directed to contact the LM Supervisor at his or her company.