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A PTC Technical Support Account Manager (TSAM) is your company's personal advocate for leveraging the breadth and depth of PTC's Global Support System, ensuring that your critical issues receive the appropriate attention quickly and accurately.
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PTC License Management Web tools provide a complete set of services for configuring, maintaining, and tracking your PTC software licenses. Continuous improvement of the tools ensures the most complete and efficient management of the information associated with your PTC software licenses and license requests. Review the tools at the PTC Support Website for more details on your specific license management needs. The PTC License Management Web tools will process your request and provide you with a case number for tracking purposes. That case number can be used to further investigate the request you made through the Web tools.
PTC has enhanced the License Management Web tools by adding additional security and providing businesses with increased control over their licensing information with the introduction of the License Management Privilege Levels. The privilege levels limit access to the LM Web tools and grant businesses the ability to define the privilege levels within their organizations.
Three privilege levels have been created—Supervisor, Licensing, and Reporting:
For access to all of the LM Web tools, upgrade your account to include this option. Once a supervisor has been assigned, the supervisor then has the ability and responsibility to define the privilege levels for the rest of the company. The existing privileges for the other customer contacts will remain in place until the supervisor removes this access. If someone without the appropriate LM privilege tries to use a Web tool, he or she will be directed to contact the LM Supervisor at his or her company.