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A PTC Technical Support Account Manager (TSAM) is your company's personal advocate for leveraging the breadth and depth of PTC's Global Support System, ensuring that your critical issues receive the appropriate attention quickly and accurately.
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PTC customers can modify an existing license configurations, including removing and reinstalling their licenses when replacing machines, consolidating licenses to a single server, or moving options from one license to another. In a removal and reinstallation, all products and licenses associated with a machine can be removed and associated with another machine. This reconfiguration is most commonly performed when replacing a machine.
With the Online Reconfigure Software tool, you can move licenses to different machines, consolidate licenses to single server from triad servers, or break a triad server into single server.
To reconfigure PTC software licenses to obtain the desired licensing scheme:
A PTC web account with licensing privileges is required to access this site. To obtain a web account, sign up on line: New Account.