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A PTC Technical Support Account Manager (TSAM) is your company's personal advocate for leveraging the breadth and depth of PTC's Global Support System, ensuring that your critical issues receive the appropriate attention quickly and accurately.
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Welcome to the PTC Customer Support Engagement Guide. PTC offers four options to actively get assistance for technical aspects of using PTC software:
Depending on the type of issue (like: is it more of a “How-To” question or a “Break/Fix” issue), impact of the topic (how is the topic impacting the value generated by the use of the PTC application) and urgency of the subject (how quickly would a feedback be required) users should choose what is best for their particular topic. Customers that reach out to PTC Technical Support leveraging the eSupport portal and the "My PTC Assistant" tool will be guided through these options in order to ensure the best course of action depending their topic at hand.
You'll also be able to report any feedback or improvements on this guide by selecting the "General Feedback" tile within the "My PTC Assistant"