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PTC Customer Support Engagement Guide
Get to know PTC's Service Offerings and how to engage, interact and make the most of Technical Support.

Introduction

Welcome to the PTC Customer Support  Engagement Guide. PTC offers four options to actively get assistance for technical aspects of using PTC software:

  • The Knowledge Base/Self Help
  • On-Demand System Scan
  • PTC-Assisted Community Support
  • Assisted Technical Support

References

Depending on the type of issue (like: is it more of a “How-To” question or a “Break/Fix” issue), impact of the topic (how is the topic impacting the value generated by the use of the PTC application) and urgency of the subject (how quickly would a feedback be required) users should choose what is best for their particular topic. Customers that reach out to PTC Technical Support leveraging the eSupport portal and the "My PTC Assistant" tool will be guided through these options in order to ensure the best course of action depending their topic at hand.
You'll also be able to report any feedback or improvements on this guide by selecting the "General Feedback" tile within the "My PTC Assistant"
    

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