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Support cases and reported issues

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Product Support Home Page

Support services

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Download software

Licenses

Plan updates and upgrades

Proactive system scans and performance

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Product guides and references

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Support
Manage and monitor software
Learn
Services and expertise

Change Language

ptc.com

Answers and online help

Support cases and reported issues

Ask the PTC Community

Product Support Home Page

Support services

Trying to solve an issue?

Download software

Licenses

Plan updates and upgrades

Proactive system scans and performance

PTC cloud services

Product guides and references

Product Training

Developer guides and tools

Find a PTC partner

PTC Implementation Services


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PTC Customer Support Engagement Guide
Get to know PTC's Service Offerings and how to engage, interact and make the most of Technical Support.

Fax Numbers

Americas

Department

Phone Number

Technical Support

781-707-0328

Customer Care

License Management: 781-707-0331

Maintenance Sales: 781-707-0322

Order Management: 781-707-0326

Training: 781-370-5307

Asia and Pacific Rim

Australia

Department

Phone Number

Technical Support

+91 20-6605-3009

License Management and Maintenance Sales

+86 21 61060400

China

Department

Phone Number

Customer Care

+86 21 61060400

Training

Beijing: +86 10-65908698

Guangzhou: +86 20-87554416

Shanghai: +86 21-58402030

Hong Kong

Department

Phone Number

Customer Care

+86 21 61060400

Training

+852 2587-9095

India

Department

Phone Number

Technical Support

+91 20 6605 3009

Customer Care

+86 21 61060400

Training

Bangalore: +91 80-2212-9747

Mumbai: +91 22-2838-7512

New Delhi: +91 11-4161-2232

Indonesia

Department

Phone Number

Technical Support

+91 20 6605 3009

License Management and Maintenance Sales

+86 21 61060400

Japan

Department

Phone Number

Customer Care

+81 03-3346-8262

Training

+81 3-3346-8643

Malaysia

Department

Phone Number

Technical Support

+91 20-6605-3009

Customer Care

+86 21 61060400

Training

+60 3-7954-8197

New Zealand

Department

Phone Number

Technical Support

+91 20-6605-3009

License Management and Maintenance Sales

+86 21 61060400

Philippines

Department

Phone Number

Technical Support

+91 20-6605-3009

License Management and Maintenance Sales

+86 21 61060400

Singapore

Department

Phone Number

Technical Support

+91 20-6605-3009

License Management and Maintenance Sales

+86 21 61060400

South Korea

Department

Phone Number

Customer Care

+86 21 61060400

Training

+82 2-3484-819

Taiwan

Department

Phone Number

Customer Care

+86 21 61060400

Training

Kaohsiung: +886 7-335-6060

Taichung: +886 4-2310-3334

Taipei: +886 2-8788-3050

Thailand

Department

Phone Number

Technical Support

+91 20-6605-3009

Customer Care

+86 21 61060400