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| Guidelines & Legal: Codebeamer |
Installing and administering Codebeamer involves interacting with several third-party products, such as Oracle / PostgreSQL database, Web servers, and Web browsers. PTC Technical Support provides varying levels of assistance for issues related to third-party products.
Installation
Issues related to the installation of third-party products supplied by PTC are supported by PTC Technical Support. Issues related to the installation of third-party products not supplied by PTC, such as mail servers, LDAP servers, or database servers are not supported by PTC. These third-party products must operate properly before any issues concerning this product are reported to Technical Support.
Configuration
For third-party products supplied by PTC, Technical Support provides assistance with issues configuring the third-party product to operate with Codebeamer. In the event a configuration change to the third-party product is required, Technical Support can supply specific instructions regarding the required configuration changes. Technical Support is not available when using these products for applications other than Codebeamer, and such uses may be prohibited by the license agreement.
For third-party products not supplied by PTC, PTC cannot provide guidance on advanced or atypical configurations of third-party components other than those configurations that are currently documented in Codebeamer's software guides. If some aspect of the advanced or atypical configuration proves not to be transparent to Codebeamer's operation, you may be asked to seek support from the third-party application vendor. Such configurations include but are not limited to:
• Database clustering / Database configuration and administration
• Tuning general database performance based on observing a running system
• Hardware clustering
• DNS resolution techniques
• Firewalls
• Load balancers
• Proxy servers
• Reverse proxy servers
• Docker configuration
• Webserver configuration
• Simultaneous use of the HTTP and HTTPS protocols
• Single sign-on servers