Ensure your end user support team is ready for the changes in the product to support your end users, and that your end users are ready to use the new functionality.
Document any customizations that were implemented and the steps taken to update your Creo system. This documentation is critical for supporting the software on ongoing bases. We recommend you document the changes with every release and change you make.
Documentation should include:
Create documentation on how to use the application and how to get support in case of issues. This 'How to' and 'Support' is the only documentation your end users will need. Keep these documents consistently updated whenever changes are made to the application.
Train the teams who will give technical support to end users after deployment. Make sure they're familiar with the updates made to the application and its documentation, as well as understand how the end users should reach them for support. Your admin and support team should be the first people who are contacted when end users encounter bugs or errors.
Training your support team should involve:
To support your admin and support team training, we recommend all members:
Depending on the new functionality, version updates, configurations, and customizations you've opted for, your training may range from extensive to none at all for your end users. Review the documentation you previously created along with the UAT results to make sure you cover significant changes. When communicating version updates with end users, make sure to always include your training documentation, go-live dates, and future follow-up for feedback details.
PTC supports Creo engineers no matter where in the world they are. Creo Parametric and our help centers are available in multiple languages. Please find details of Creo Language Support documentation, which outlines language support for:
We recommend you localize the language you want in the Creo Help Center. This feature is controlled by 'PRO_LANG' and needs to be adjusted at start-up. We offer Help Centers in the following languages:
You can also install and start Creo Parametric in a specific language.
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