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Customer Support Guide

Processes Guidelines & Legal Licensing Other Info Contact ISO Certificate

Pre-Call Checklist Preparing to Contact TS Opening a Case Tracking a Case Resolving Your Case Tracking SPRs Escalating a Case Gathering Required Data Sending Data to TS Sending Secure Data Using the TS Website Enhancement Requests

PTC Technical Support provides assistance to customers in the technical aspects of using PTC software and in solving any problems that arise. This section outlines how to use PTC Technical Support.

Use the Technical Support Glossary for help with Technical Support terms and definitions.

See the ISO tab for details on Technical Support's ISO9001 certification.