Success Path
All the resources you need to upgrade Creo in one place

Download and Install Creo

To access the materials within this guide, download the Creo Software or get Technical Support, you will need a PTC account to enter the eSupport Portal.

Set Up Your PTC Account

If you are new to your organization or need a new account, this is how you do it: create an account and be sure to provide one of the following numbers:

  • Your Service Contract Number (SCN)
  • Your Sales Order Number (SON)
  • Your Site Number

PTC will send a software order fulfillment email after your purchase is complete. That email will give you the information listed above. If you can't find the information you need, contact your sales rep or renewals.

Recommended Resources

Downloading and Installing the Software

Before you begin, we recommend you review Evaluate Requirements to Upgrade, which details hardware and software system requirements, PTC Product Compatibility, and configurations and customizations.

Detailed installation steps are available on the Creo Installation Central Resource Page. PTC created the installation guide to help you find information about installing and upgrading Creo that relates to your situation. Select which situation describes your needs best and then information will be filtered to you.

To complete the Creo Installation, you will need to:

  1. Download the Software Installer from our eSupport Portal at the PTC Software Download webpage.
  2. Download License Files, which are retrievable from the PTC Installation Assistant or PTC License Management Web tools via email request.
  3. Apply PTC Licenses to License Managers, read more under Set-Up: Managing Licenses.
  4. Finish the installation of the software.

Silent Un-Installation, Installation & Mass Deployment

Silent Installations

For our larger customers, we provide the option and instructions for silent installation and mass deployment, monitoring silent installations, and silent un-installations. A silent install is the installation of a software program that requires little user interaction. It is a convenient way to streamline the installation process of an application.

Desktop Virtualized Environments

Alternatively, you might also choose to use desktop virtualized environment for your users. Desktop virtualization is a software technology that separates the desktop environment and associated application software from the physical client device that is used to access it.

At PTC, we partner with Citrix for virtual desktops. Virtual desktops allow users to connect to their corporate desktop applications of Creo without having to install these desktop applications on users' systems. Once Citrix is installed, and the virtual desktops are created, you can install Creo on them.

Recommended Resources:

Other Application Co-Upgrade

It is crucial to ensure that other partner apps are co-upgraded to compatible versions. Review "System Requirements" and "PTC Product Compatibility" in our previous step Evaluate Requirements to Upgrade to ensure that other third-party applications are compatible.

Extension Library Links

If you have Creo extensions, the associated data and especially your library data must be transferred as well. Refer to our PTC Software Download Page for libraries:

  • Under Creo 8: Creo Expert Moldbase Extension 14.0
  • Under Creo 7: Creo Expert Moldbase Extensions 13.0
  • Under Creo 6: Creo Progressive Die Extension 12.0, Creo Expert Moldbase Extension 12.0
  • Under Creo 4: VS2015 Toolkit, Creo China 2D GB Standards Extension
  • Under Creo 1: Creo Human Factors
  • Under Wildfire 5: Expert Framework Extension 7.0

Did you find this helpful?

ADDITIONAL RESOURCES

Product Documentation

Find detailed technical documentation on Creo Parametric in our Help Center.

Ask the Community

Visit PTC's Creo Community to get support Peer-to-Peer, from our product management and assistance teams. Share ideas, give feedback and browse the wealth of information on using Creo Parametric.

Technical Support

Need help from our support team? Log a case with eSupport using our Case Logger or find an answer using our new Creo Admin Troubleshooter tool. 

Contact Us

Have a question? Submit your contact information and we’ll reach out within 1 business day. You’re never obligated to purchase or commit.

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