To access the materials within this guide, download the Creo Software or get Technical Support, you will need a PTC account to enter the eSupport Portal.
Before you begin, complete these steps:
This step has 2 tasks:
If you are new to your organization or need a new account, this is how you do it: create an account and be sure to provide one of the following numbers:
PTC will send a software order fulfillment email after your purchase is complete. That email will give you the information listed above. If you can't find the information you need, contact your sales rep or renewals.
Recommended Resources
Before you begin, we recommend you review Evaluate Requirements to Upgrade, which details hardware and software system requirements, PTC Product Compatibility, and configurations and customizations.
Detailed installation steps are available on the Creo Installation Central Resource Page. PTC created the installation guide to help you find information about installing and upgrading Creo that relates to your situation. Select which situation describes your needs best and then information will be filtered to you.
To complete the Creo Installation, you will need to:
For our larger customers, we provide the option and instructions for silent installation and mass deployment, monitoring silent installations, and silent un-installations. A silent install is the installation of a software program that requires little user interaction. It is a convenient way to streamline the installation process of an application.
Alternatively, you might also choose to use desktop virtualized environment for your users. Desktop virtualization is a software technology that separates the desktop environment and associated application software from the physical client device that is used to access it.
At PTC, we partner with Citrix for virtual desktops. Virtual desktops allow users to connect to their corporate desktop applications of Creo without having to install these desktop applications on users' systems. Once Citrix is installed, and the virtual desktops are created, you can install Creo on them.
Recommended Resources:
It is crucial to ensure that other partner apps are co-upgraded to compatible versions. Review "System Requirements" and "PTC Product Compatibility" in our previous step Evaluate Requirements to Upgrade to ensure that other third-party applications are compatible.
If you have Creo extensions, the associated data and especially your library data must be transferred as well. Refer to our PTC Software Download Page for libraries:
Find detailed technical documentation on Creo Parametric in our Help Center.
Visit PTC's Creo Community to get support Peer-to-Peer, from our product management and assistance teams. Share ideas, give feedback and browse the wealth of information on using Creo Parametric.
Need help from our support team? Log a case with eSupport using our Case Logger or find an answer using our new Creo Admin Troubleshooter tool.
Have a question? Submit your contact information and we’ll reach out within 1 business day. You’re never obligated to purchase or commit.