Now that you’re using Chalk to provide remote guidance to employees, how will your organization’s processes need to change? Determine how Chalk fits into your existing processes. Then plan and document the new process you’ll follow to include Chalk.
Before you begin, complete these steps:
Create clear expectations for your end users about when and where they should use Chalk, depending on your organization’s use case. New technology can be disruptive and end users may find it intimidating. If your end users understand specific situations where Vuforia Chalk can help them and how it fits into their work, they’ll be more confident using it.
Earlier in the project, you documented the processes, systems, and tools your organization uses to provide assistance. Now, you’ll outline how Chalk fits into your current processes and how those processes might change. Set expectations for how often and in what circumstances end users should use Chalk, according to your use case.
Ask questions like:
Answering these questions will set you up for success and Chalk’s continued use at your organization.
Plan the process of your Chalk sessions: who starts the sessions, how do the participants end the session, how should they manage session summaries, and should they follow up afterward? Think about the requirements your organization has for managing similar communications or processes today. Then consider those requirements as you create a new process. Also consider how Chalk might change or improve those requirements. Document this process to establish standards for everyone using this new technology at your organization.
Your process should include:
Establishing a process helps communicate how Chalk fits in with your organization’s current processes and tools. It also ensures your organization's use of Chalk is consistent as your user base grows.
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