If you have not done so already, make sure Vuforia Chalk meets your organization’s security policies and compliance requirements.
Check your organization’s policies and identify your security requirements. Your IT department will likely have specific rules governing software, mobile/eyewear devices, and data security. Early in the project, contact the people at your organization who are responsible for reviewing new technology. Address security concerns early to prevent delays later.
Consider if you want users to have the option to save session summaries. If privacy is a concern, an administrator can disable the session summaries feature.
Vuforia Chalk security features:
Chalk offers two encryption types:
Allow host to choose
You may "Allow Host to Choose” their own encryption type. In this case, your users must choose which encryption type they want each time they start a session. Carefully consider whether this option is right for your users: in most situations, someone using Chalk to request assistance won’t know whether end-to-end or standard encryption is appropriate for their situation. With this option, the user must choose their encryption type before they can start a Chalk session.
There are some important factors that play a role in determining what encryption type your organization needs.
Consider how your organization will use Vuforia Chalk: does your industry have any compliance standards or regulations you must meet in those situations?
Compliance questions to consider:
Plan how Vuforia Chalk will affect your organization’s compliance processes.
You will need some combination of mobile devices, eyewear devices, or computers to use Vuforia Chalk. Before you select which devices to use, identify any safety and security standards that devices must meet.
Imagine the employees who will use Vuforia Chalk and consider the environments where they work. Are there any restrictions on the devices they can use while performing their jobs? For example, are employees required to wear helmets or safety glasses? Do devices need to be intrinsically safe for use in explosive environments? Are workers using the devices in a clean room? Document any relevant safety and compliance requirements.
The devices you use to participate in a Chalk session will temporarily store data. These devices have built-in security features, but your organization may require stricter protection. Are there data security policies that govern devices at your organization? For example, you may need to install Mobile Device Management software on the devices to allow your IT department to monitor and secure them. Document any relevant security requirements.
Open a case with PTC Technical Support using your Service Contract Number. Don’t have it? Ask the Community.
Find step-by-step instructions and information about using Vuforia Chalk in the Help Center.
Visit the PTC Community to get product assistance, share ideas, and browse information about using Vuforia Chalk.
Have a question? Submit your contact information and we’ll reach out within 1 business day. You’re never obligated to purchase or commit.