Plan how your organization will introduce Vuforia Chalk to the employees who will use it. A rollout plan helps you navigate change and encourage users to adopt this new technology.
Before you begin, complete these steps:
Plan how to support employees as they learn how to use this new technology. You may roll out Vuforia Chalk to a large audience all at once or release it to smaller groups gradually. The specifics of your rollout plan will vary, depending on your organization’s use case. If your organization has a training department, work with them to plan how you’ll train end users.
Consider some of the potential challenges new users may experience and how you will address them in your rollout plan. Consider creating a job aid or document that answers common questions.
Your rollout plan will communicate many of the decisions you made through project planning. Document your rollout plan and share it accordingly.
Employees at your organization will sometimes need technical support to help them use Vuforia Chalk. To support these users, PTC recommends establishing a “help desk” within your IT department. An internal help desk is a central place where people using Chalk can go for help. Oftentimes, members from your IT organization will work the help desk. The help desk can also share best practices that help your employees get started with Vuforia Chalk more efficiently.
IT personnel should complete Vuforia Chalk training so they’re prepared to answer basic questions and troubleshoot issues. Schedule time for the project team to train the IT personnel and provide them with a chance to use Chalk.
In cases when the help desk is unable to resolve the user’s issue, PTC offers technical support. Your organization’s help desk personnel or Vuforia Chalk administrator may open a case with PTC Technical Support. Once received, a member of the technical support team will assist you.
Open a case with PTC Technical Support using your Service Contract Number. Don’t have it? Ask the Community.
Find step-by-step instructions and information about using Vuforia Chalk in the Help Center.
Visit the PTC Community to get product assistance, share ideas, and browse information about using Vuforia Chalk.
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