License Management Services

The PTC License Management (LM) department generates and distributes license codes to PTC customers and maintains the related information, such as hardware and address information, in the PTC database.  This section presents details on the services provided by the LM department.  Many of the services provided are accessible on the PTC Website, which allows you to access your own licensing information 24 hours a day.

PTC License Management (LM) provides the following services for obtaining and managing your PTC software products and licenses.

• Codes for new software orders.
• Access to PTC software license information, including the ability to request a current license pack, access or modify current address and contact information, and request a Customer Detail Report.
• Ability to modify existing license configurations, including removing and reinstalling software when replacing obsolete machines, consolidating licenses to a single server, and moving options from one license to another.

The PTC LM Web tools provide the most efficient management of your licenses on the Support Website on ptc.com.  With the online tools you can perform almost every license management operation without calling a License Management representative.  You can also contact License Management by one of the following methods:

• Call the Customer Care Center or the License Management office at the number listed in the Contact tab
• Log a call via the Customer Care Case Logger
• Email License Management: North America: [email protected], Europe: [email protected], Asia Pacific: [email protected]

The PTC process for license distribution allows you to obtain the desired license configurations during the installation process.  The processes for placing a software order and obtaining license codes for a new software order follow.

Mathcad and License Management

Specific information for Mathcad customers on license management is on the Mathcad Licensing FAQ.  Contact License Management through the standard phone numbers and Website.