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A PTC Technical Support Account Manager (TSAM) is your company's personal advocate for leveraging the breadth and depth of PTC's Global Support System, ensuring that your critical issues receive the appropriate attention quickly and accurately.
If you complete the “Pre-Contact Checklist” and determine that you want to contact PTC Technical Support, you can do so on the web or by telephone, as described in the below instructions:
Reaching out to Technical Support leveraging the eSupport Portal
You can use the Case Logger tool (or the new “Support Assistant” for the product families Creo and Mathcad) on PTC's eSupport Portal to seek for assistance 24 hours a day, 7 days a week. On entering your question, our most relevant Knowledge Base Articles and other resources are displayed to help you solve your issue immediately. Should further assistance be necessary, the application provides an intuitive interface to gather further details to determine the best course of action.
For product families of Creo and Mathcad you will have two options to choose from (and the “Support Assistant” will propose which one should be best for your situation):
For other products you will be able to leverage the “Assisted Technical Support” option from above
Opening Cases by Telephone
To contact PTC Technical Support by telephone, see the list of Worldwide Phone Numbers in the Contact Tab.