Transform the Customer Experience

Elevate how your customers engage with your products. With PTC solutions, companies accelerate design innovation, streamline product customization, and optimize service offerings.

Differentiate your products and services


To win over today's customers, you need to consistently deliver the high-quality products and services they expect at a faster speed than your competition. With a digital product development foundation, your teams can work efficiently and concurrently to better anticipate customer preferences, gather customer feedback, deliver effective service, and drive continuous product improvements through closed-loop engineering.

Opportunities for transforming the customer experience

With a customer-centric approach to digital transformation, companies focus on initiatives that will enhance how their customers experience their products and services.

<span style="background-color: #f3f3f3; color: #323b42;">With a customer-centric approach to digital transformation, companies focus on initiatives that will enhance how their customers experience their products and services.</span>

Software-driven innovation

Blending hardware and software is more important than ever to customers and as a product differentiator, but it’s a process that’s new to many product companies. ALM and PLM help manage this complexity.

Blending hardware and software is more important than ever to customers and as a product differentiator, but it’s a process that’s new to many product companies. ALM and PLM help manage this complexity. Explore More Explore More

Closed-loop feedback

Drive continuous quality and feature improvements by collecting product failure and performance data and feeding it back to engineering.

Drive continuous quality and feature improvements by collecting product failure and performance data and feeding it back to engineering. Explore More Explore More

Configuration management

Customers increasingly expect products to cater to their specific needs and requirements. Configuration management can improve product and process quality and workflow efficiency, while helping companies deliver product diversity and customization.

Customers increasingly expect products to cater to their specific needs and requirements. Configuration management can improve product and process quality and workflow efficiency, while helping companies deliver product diversity and customization. Explore More Explore More

Enhanced collaboration

Get the latest version of your product to customers fast with increased visibility into product data, enhanced collaboration tools, and agile processes.

Get the latest version of your product to customers fast with increased visibility into product data, enhanced collaboration tools, and agile processes. Explore More Explore More

Service optimization

Align service parts management, field service management, and product support operations to maximize customer uptime. An asset-centric approach helps to streamline service operations and delivery.

Align service parts management, field service management, and product support operations to maximize customer uptime. An asset-centric approach helps to streamline service operations and delivery. Explore More Explore More

Design innovation

Deliver differentiated products that stand out from the crowd and delight your customers. Innovate with confidence and robust software that supports model-based definition, simulation and analysis, generative design, and enhanced collaboration.

Deliver differentiated products that stand out from the crowd and delight your customers. Innovate with confidence and robust software that supports model-based definition, simulation and analysis, generative design, and enhanced collaboration. Explore More Explore More

Transform your customer experience with PTC technology

From engineering to manufacturing to service to end of life, our software portfolio helps you make transformational changes across the product lifecycle that impact how your customers experience your products and service offerings.

Enterprise PLM

Enterprise product lifecycle management (PLM) software enables global and cross-functional teams to effectively manage product data, providing a trusted, up-to-date system for product information.

PTC's market-leading, comprehensive PLM solution portfolio enables you to efficiently deliver customized designs and configurations for greater customer satisfaction and differentiation.

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CAD

PTC’s computer-aided design (CAD) solutions have been the industry standard for product design and development software for parametric modeling, simulation and analysis, and product documentation for more than 30 years.

Explore CAD

ALM

Application lifecycle management (ALM) simplifies complex product and software engineering at scale. With it, product companies are enabling digital workflows for efficiency in collaborative development and regulatory compliance support, integrating with other PTC solutions to enrich the digital thread.

More on ALM

SLM

Manage service, parts, technical communication, and product support with an asset-centric approach that’s complementary to PLM.

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Augmented Reality

Augmented reality allows visual, digital content to be displayed over the physical world to enhance an experience. It’s used to enhance sales and marketing, making it easier to educate customers on products and special features. It also enables customers to self-service a product (or connect to a remote expert) instead of waiting for a service technician.

Explore AR

IIoT

Using industrial IoT platforms, companies connect, monitor, analyze, and act on product data in new ways to improve efficiency, gather feedback on product use to inform new iterations, and deliver predictive service before failures occur.

Explore IIoT

Industrial Connectivity

Securely move industrial operations data amongst devices, machines, and systems for automation, control, and insights.

Industrial connectivity is the foundation for smart manufacturing and connected service to optimize efficiency, improve quality, reduce downtime, and enable predictive maintenance—all of which has an impact on how customers experience your products.

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How PTC customers are transforming their products and services

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Celli Group

The impact of Celli Group’s digital thread is clear: increased customer acquisition by 20%, sellout by 14%, and decreased service costs by 10%.

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Volvo Group AB

Discover how Volvo Group leverages modularity and PLM to enhance sustainability, drive product quality, and meet customer requirements.

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Harpak-Ulma

With Vuforia, Harpak-Ulma increased service technician effectiveness, while empowering customers to service and maintain their own machines.

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Elekta

Elekta, a medical device manufacturing company, leverages connectivity and IIoT to help differentiate its service business and expedite field service.

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Overcome your greatest challenges with PTC

Improve product quality

Reduce costs

Drive growth and innovation

Manage product complexity

Improve product quality Product quality and sustainability are increasingly competitive requirements. See how PTC helps companies stay a step ahead. Reduce costs Transform product development to reduce costs and drive efficiency. See how PTC solutions help. Drive growth and innovation Drive growth and innovation by transforming your product development processes. See how PTC solutions help. Manage product complexity Effectively manage and execute complex product development projects. See how PTC solutions help.
Insights on transforming customer experience

iRobot: Enabling versatility and innovation

Using Windchill, iRobot has tackled component shortages, introduced new variants, and driven efficient product development during difficult times.

Remote service without losing customer engagement and the human experience

See how companies are using connected technologies to enable service organizations to improve the customer experience.

ALM meets PLM: From requirements to realization

Festo, a German automation company, uses Codebeamer to help respond quickly and flexibly to customer requirements.

Unlocking value: How ALM shapes next-gen vehicle architecture

In a software-centric landscape, see how automobile manufacturers are using ALM tools to reduce risk and meet compliance regulations.

Smart connected design

Enhance your team’s smart connected design capabilities with CAD and real-time IoT data from the field.

Improving field service efficiency

The importance of efficiency isn’t lost on OEMs who provide service. See how some companies are making progress using connected worker technologies.