Remote service was pivotal to manufacturers and service organizations as they transformed their operations to deliver resolution and experiences in new ways to encourage social distance and contactless interactions to address the challenges of COVID-19 pandemic.
Now, manufacturers and service organizations are beginning to explore new service offerings for customers beyond traditional service contracts and consumable sales.
In the IDC Remote Service Without Losing Customer Engagement and the Human Experience report, learn how connected technologies enable service organizations with real-time data to:
- Share analytics with customers
- Sell more advanced types of service contracts
- Provide insights to customers to improve their respective operations
- And more